Customer Service Official

2 weeks ago

Mullingar, Ireland hays-gcj-v4-pd-online Full time

Your new company

One of Ireland's largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Branch Advisor to work within a busy branch located in Mullingar.

Your new role

Greeting and engaging with customers on the banking hall floor – enquiring as to their needsGuiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if requiredHandling basic queries and complaints – directing to senior staff as requiredEngaging with customers using iPads, updating customer information and sales needsIdentifying sales opportunities, handing over to suitable staff as requiredCash handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day.

What you'll need to succeed

Customer Service experience, high standard of service and demonstrated awareness of the importance of the same.Resilient and hard-working – busy work environment.Good communication and interpersonal skills – ability to work as part of a team in a busy branch.An ability to adapt to new technologies, using our digital platforms to enable customers to self-serve.

What you'll get in return

Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.

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