Head of SaaS Customer Operations
2 weeks ago
Head of SaaS Customer Operations
168041
Desired skills:
SaaS, Customer Support, FinTech, Application Support
Hybrid
A leading global financial software provider is looking for a Head of SaaS Customer Operations to lead a high-performing support team. This senior role is key to delivering excellent B2B technical support for mission-critical SaaS solutions - deep SaaS and application support experience are essential.
Responsibilities:
Lead, develop, and motivate the customer support team.Manage complex application support for financial software in SaaS and on-premises environments.Build strong client relationships and handle escalations effectively.Resolve technical issues quickly, minimising customer impact.Improve tools, processes, and service delivery to drive efficiency.Work closely with Product, Development, QA, and Account Management teams.Requirements:
10+ years in customer support or technical operations, with at least 5 years in a leadership role.Proven track record in SaaS support AND complex application support.Strong technical skills (Windows/UNIX servers, Oracle databases).Excellent leadership, problem-solving, and communication abilities.Bachelor's degree in Computer Science, Engineering, or similar.Benefits:
Lead a critical function in a dynamic SaaS and application support environment.Shape customer experience for high-profile B2B clients.Competitive package and clear opportunities to grow.Reperio Human Capital acts as an Employment Agency and an Employment Business.
Seamus O'Rawe is recruiting for this role.Get in touch with Seamus O'Rawe for more information:
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