Customer Services Advisor

2 days ago

Dublin, Ireland Celtic Careers Full time

Customer Services Advisor Call Centre & Customer Service Customer Service Dublin Permanent / Full Time 17/10/ SAP experience a distinct advantage 3+ years experience in sales sales support/customer services ideally Own transport due to location Customer Services Advisor We’re looking for a detail-oriented and commercially minded Customer Services Advisor to become a key link between sales, operations, and finance. If you thrive in a dynamic environment, love solving problems, and enjoy working cross-functionally to make business operations seamless, this could be your perfect next move. Responsibilities Be the go-to contact for internal stakeholders, supporting sales and operations teams with account queries and end-to-end order management. Oversee order workflows, ensuring accuracy in pricing, margins, and stock availability. Collaborate with sales and finance to align pricing strategies and support data-driven commercial decisions. Analyse customer and order data to identify upselling opportunities and drive profitability. Deliver timely and detailed quotations, pricing, and product information to aid commercial negotiations. Provide regular reporting on sales trends, pricing, and margin performance to help steer strategy. Use SAP to manage orders, maintain accurate records, and track inventory in real time. Resolve issues related to billing, pricing, and delivery by coordinating with key teams and escalating when needed. Champion process improvement initiatives that enhance efficiency across the order-to-cash cycle. Key Requirements Experience: 3–5 years in sales support, customer service, commercial operations, or a related role. Systems Knowledge: Comfortable working with ERP systems, SAP experience is a big plus Commercial Mindset: Strong understanding of pricing, margins, and the financial drivers behind successful sales. Collaborative & Communicative – You’re confident engaging across departments and levels. Adaptable & Proactive – You take initiative and thrive in fast-paced, ever-evolving environments. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer

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