Business Engagement Specialist

Business Engagement Specialist This position is a new role created to advance our updated strategy. Focus will be on exploring potential areas of impact and cross-organisational development. Purpose of the role: We are seeking a dynamic and results-driven Business Engagement Specialist to join our newly formed Business Engagement Team. The role will report to the Head of Business Engagement and will focus on driving our reach for impact.Job Summary-12-month Fixed Term Contract (FTC) with potential to become a permanent role-This role is responsible for managing relationships with a portfolio of members, identifying opportunities for growth through upselling, renewals, and new member acquisition.-A sectoral approach will be taken to identifying opportunities with targets set for growth in membership and engagement.-Full-Time (35 hours per week) - subject to a 6-month probationary period.-Salary €44,400-€52,000 per annum DOE.-Role is based in Dublin (hybrid role, 2 days in the office location is Dublin 7).-Strong IT skills with full proficiency in Microsoft Office, particularly Excel and PowerPoint.Please note that you must hold current eligibility to work in Ireland to be considered for the role.See full job description below for further detailsBenefits offered:-Annual leave: 23 days annual leave per year pro rata, rising to 26 days after 1 year,-PRSA: Option to join the Company’s PRSA scheme after six months’ service with 5% employer contribution,-Remote/Flexible/hybrid working practices,-Personal growth – We want you to grow with us as a person-Access to our Employee Assistance Programme including unlimited free virtual GP visits,-Cycle to work scheme; including claiming back your millage,-TaxSaver commuter scheme,-Supports to set up home office and provision of all necessary IT infrastructure for remote working,-Volunteer days – We encourage you to give back to the community,-Various mental health supports available to staff – BITCI is a “Shine workplace pledge” organisation-Sustainability Travel Leave-BTICI as the first-ever Irish company to implement Climate Perks-Did we mention great teammates?Job Description Core Responsibilities-Serve as the primary point of contact for assigned members and partners, ensuring a high level of satisfaction, engagement, and retention.-Support onboarding of new members, guiding them through the benefits and services available.-Proactively monitor member engagement to anticipate and address needs.-Manage the member renewal process for your portfolio, addressing any concerns and maximizing retention.-Lead the development of an aligned customer journey across all departments of Business in the Community Ireland to ensure a One-BITCI approach• Identify high level processes involved in offering a One-BITCI experience to members and business partners and work with teams to implement.-Share member and partner feedback to internal teams as input to shape the ongoing development of services.-Collaborate with internal teams to deliver value-added event experiences and ensure consistent delivery of the BITCI proposition. May be required to speak at events.-Maintain accurate member records and communication logs in CRM systems.Business Development-Identify and engage prospective members through research, outreach, and networking, focusing on specific sectors.-Develop a deep understanding of target markets and industries to communicate a compelling BITCI proposition to these markets.-Support the development of proposals and presentations to communicate membership and/or partnership/sponsorship value to potential members.-Participating in relevant industry events, conferences, and networking opportunities to build relationships and promote membership growth. This may require speaking at events.-Track and report on new business development activities, including pipeline management and conversion rates.Person specificationQualifications and KnowledgeEducated to degree level (or with equivalent experience), preferably in business, social sciences, sustainable development, or a related discipline.Experience-5+ years of experience in account management, client services, or business development, ideally within a membership-based or service-oriented organisation.-Proven ability to build and maintain strong client relationships.-Experience in client relationship management at senior level.-Solid track record of acquiring new business, working with targets and clear KPIs.-Familiarity with sustainability & social inclusion as a business imperative.-Strong communication, presentation, and negotiation skills.-Skilled at giving impactful multi-stakeholder presentations.Other Desirable Skills and Experience-Broad understanding of business operations (Sales and Marketing, Finance, HR, IT) and knowledge of the Irish business landscape-Familiarity with CRM tools and Microsoft Office Suite.Personal Attributes-Self-motivated, with a proactive and solution-oriented mindset.-Persuasive and diplomatic with ability to thrive in diverse teams-Mindset of ‘continuous’ improvement-Ability to work on own initiative, and in teams-Ability to manage multiple priorities and work collaboratively across teams.-Strong time and project management skills.-Highly motivated, enthusiastic, and committed to the values of Business in the Community Ireland.The above is not an exhaustive list of duties. There may be other ad-hoc duties assigned from time to time, and the BE Specialist will be expected to support the Business Engagement Team as needed, in line with the overall organisational objectives of Business in the Community Ireland.