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Day Ward Administration Assistant, Grade IV
1 week ago
Reference No: 08.008(2024)
Department / Directorate: Day Ward/ Scheduled Care – COO Directorate
Reports to: Day Ward Manager/ Scheduled Care Manager
Tallaght University Hospital (TUH) is one of Ireland’s largest acute teaching hospitals, adult, psychiatric and age-related healthcare on one site. The Hospital has 450 adult beds with over 3,500 people on staff and more than 60 different nationalities represented. The Hospital is a provider of local, regional and national specialties. It is a designated trauma unit incorporating the National Pelvic and Acetabular Unit, a regional Urology Centre and the second largest provider of renal dialysis services in the country.
One of the two main academic teaching hospitals of Trinity College Dublin - TUH specialize in the training and professional development of staff in areas such as Medicine, Nursing, Health and Social Care Professionals. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.
The Hospital is an exciting and dynamic place to work, in the midst of implementing a new hospital , the team have already delivered on the opening of a new Renal Dialysis unit, Reeves Day Surgery Centre, a step down facility in the community, a new ICU and the development of a supraregional Endometriosis Service. It is an exciting time to join the TUH team and one of Ireland’s main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.
TUH Vision and Values
The vision of the Hospital is “People Caring for People to Live Better Lives” through excellent health outcomes supported by evidenced based practice, positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.
Our TUH CARE values – for patients, their families, our community and staff are: C ollaborate – together and with our academic and care partners A chieve – our goals, positive outcomes and wellbeing R espect – for patients, each other and our environment E quity – for patients and staff At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled, satisfied and motivated workforce is a prerequisite to high quality care.
purpose of the role:
The Administration Assistant, Grade IV will be responsible for the Administration of Waiting Lists; Validation, and Management of waiting list entries, for the Registration, Admission and Discharge of patients, for Cancelling and Rescheduling of appointments, and also to ensure the smooth running of the administration support for the department they are assigned to.
There are a number of vacancies within the Scheduled Care Department and the Day Ward.
A panel may be formed from which permanent full time / part time/ specified purpose positions vacancies may be filled.
overview of role:
Key Duties and Responsibilities Provide general administrative support to the department / Clinical staff Registration, admission and discharge of patients Administration of waiting lists; validation, management of waiting list entries Cancellation and rescheduling of appointments Involved in the Outsourcing of patients to various Private Hospitals Liaise with Consultants and their Multi-disciplinary Teams where appropriate Deal with telephone queries relating to the department function Liaise with staff in other departments, the public and outside agencies in a confidential, courteous and professional manner Ensure correspondence with GP’s/other Hospital’s is dealt with in a timely manner Provide Reception cover and support to team members as appropriate Locate charts outside of medical records where required Maintain efficient general office procedures as appropriate to the post Type and file all general correspondence and documentation in relation to the work of the Department Process and facilitate in the collation and presentation of data in relation to research projects and work undertaken by the Department Provide Medical secretarial support when required Use of computer packages relevant to the role The above list is not exhaustive and your role may include any other duties as deemed appropriate by your line manager
Qualifications & Experience required
Must have: Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent Or Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5 Or Have satisfactory relevant experience which encompasses demonstrable equivalent skills And Have a minimum of 2 years administration experience, to include one 1 year health care administration experience Have satisfactory relevant experience of managing / working with waiting lists Practical experience of use of IT systems / packages Fluent command and understanding of the English language to include spoken and written word
Desirable: Knowledge of scheduling patients for procedures Have satisfactory relevant experience in the preparation and running of a clinic / admission and discharge of patients Experience of Microsoft office i.e. Word, Excel, Outlook, PowerPoint
Reward & Recognition Remuneration is in accordance with the Department of Health Consolidated Salary Scales, grade code 0558. The appointment is whole time, permanent and pensionable. A panel will be formed from which future permanent/temporary, full time/part time opportunities may be filled. The annual leave entitlement is 27 working days per year. The leave year runs from 1st April to the 31st of March each year. Normal working hours are 35 worked over 5 days. Your contracted hours of work are liable to change between the hours of 7am to 8 pm over 7 days to meet the requirements for extended day services in accordance with the terms of the Framework Agreement.
