Data Operations Team Lead

Responsibilities Join Citco, a global pioneer in financial services since 1948, where innovation drives excellence. As our Data Operations Team Lead, you'll spearhead critical initiatives in our Counterparty Management group, leading a dynamic team while collaborating with Citco Technology to analyze, develop & enhance internal tools that support increased levels of automation and intuitive self-service for operations. Why Citco? * Industry leader in alternative asset and fund administration * Continuous innovation in financial technology * Global presence with local impact * Strong focus on professional development * Inclusive, diverse workplace culture Your Impact As Team Lead in our Data Operations Counterparty Management Team, you'll drive excellence in: * Leading automation initiatives * Ensuring data accuracy and timely delivery * Building strong relationships with high-profile clients and brokers * Mentoring and developing team talent The successful candidate will be part of the Data Operationsdepartment whose primary responsibility will be to ensure the effective management of all aspects for inbound broker and banking data (counterparty). As a group with representation in Asia Pacific, Europe and North America, the team provides seamless support to all CFS offices on a global basis. Supporting Reconciliations Collectively, the team is responsible for ensuring that data/file / statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live. Based on requests from Internal Operations and Integration Staff, manage onboarding onto the reconciliation tools. Work collaboratively to establish expected delivery dates, and effectively manage expectations with internal operations staff. Work collaboratively with the Data Management team to effectively hand off data files and statements that require monitoring for all reconciliation tools. This should include transferring knowledge of all auxiliary processes that require monitoring to ensure data successfully interfaces to the reconciliation tools replication. Escalation point for all reconciliation issues where data content discrepancies are encountered. Assist when external interaction is necessary. Leadership & Team Management * Guide and develop a high-performing team * Set and maintain quality standards * Conduct performance reviews and identify growth opportunities * Drive continuous improvement initiatives * Manage workload distribution and team KPIs *Working on a growing global team Management Responsible for preparing staff mid and end of year reviews. They would also be responsible for identifying training opportunities for staff. Responsible for tracking identified team KPIs, taking remediation action where issues and trends present themselves. Ensure team deliverables meet necessary quality criteria and internal operations SLAs Assist Interface Solutions Manager in design and implementation of work-flow processes and improvements. Assist Interface Solutions Manager in allocation of work to staff. Leads by example, is a good role model and positively influences team to achieve a high quality standard of work Technical Operations * Oversee automated data processing systems * Lead system implementation projects * Coordinate with global stakeholders * Resolveplex data challenges ETL/Data Mapping/Data Analysis Core duties include mapping externally provided files into the Normalized Data Container (NDC) and the Xceptor ETL tool SQL knowledge is required (this can be learned) in order to create logic to translate broker-specific files into the normalized values required in the Normalized Data Container. Ensure client data is flowing as expected when new interfaces are implemented and new broker feeds are added. Analyze files and validate that all product/ asset class specific data is being provided. Interpret business logic to define and translate data mappings; QA test and validate output using a suite of mapping tools and downstream target applications. Ensure successful delivery and customer satisfaction as well as management of service expectations including work products, timing, and value to be delivered. Create, maintain and enhance a repeatable process to ensure a quality experience for each client of Citco. Tools Point person for testing development items for reconciliation tools after IT signoff for production release. Participate in POCs to evaluate improvements to reconciliation tools. Client & Stakeholder Management * Build strong relationships with Prime Brokers and Counterparties * Lead monthly operational reviews * Drive process improvements * Manage internal and external expectations * Ensure service level agreements are met Working with Counterparties Liaise with brokers/counterparties where data (on files or statements) delivered is not accurate or iplete. Where necessary undertaking small mapping tweaks to address reconciliation data issues. Proactively work with brokers to obtain new files / statements according to new Industry standard and requirements. Work with counterparties to ensure we are using the best files /statements per instrument type and broker platform. Maintain documentation on what is learned from the brokers in terms of their platforms, the best files per instrument type, and key contacts at the brokers. Set up and co-ordinate monthly meetings with operational teams at the Brokers, or any other data providers the reconciliation team interacts with. Meetings would include discussing open issues, challenges and broker metrics. Drive improvements in broker data feeds including timing improvements. Qualifications Essential Qualifications * Bachelor's degree in Finance, IT, Business, or related field * 3-5 years' financial services experience * Strong understanding of financial products and hedge fund strategies * Excellent problem-solving abilities * Leadership experience or potential Technical Skills * Experience with data file management * Understanding of ETL processes * SQL/Visual Basic knowledge (desired) * Financial reconciliation experience * Knowledge of global securities markets Growth & Development * Clear career path * Regular leadership training programs * Global exposure opportunities * Technical skills enhancement * Industry certifications support Our Benefits Benefits Package *petitive salary *prehensive healthcare * Flexible working arrangements * Work-life balance initiatives * Professional development funding * Modern office environment * Global mobility opportunities Modern Workplace * Hybrid working options * State-of-the-art technology * Global team collaboration * Innovation-focused environment * Regular team events and activities Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco wees and encourages applications from people with disabilities. Amodations are available upon request for candidates taking part in all aspects of the selection. Job ID 300001230486237