Operations Team Lead

At KOS Ergonomic Solutions, we are proud to be a market leader in providing Ergonomic solutions for all our valued customers within Ireland and internationally across Europe. Our specialist and talented teams of Ergonomic Consultants, Sales Account Managers, as well as our Sales Support and Operations team continue to provide the best quality Ergo solutions tailored to fit each individual’s client needs. It is our mission to continue to improve the health and wellbeing of all our customers (many of Ireland’s largest multinationals) along with placing utmost importance on the health and wellbeing of our people who work with us towards the KOS journey.

About the role:

We are looking for a talented Operations Team Lead to join our busy operations team based in Co. Tipperary. The successful candidate will be responsible for overseeing the planning, coordination, and management of materials to ensure an efficient supply chain. This role focuses on stock accuracy, supplier coordination, inbound and outbound logistics, and quality control while streamlining processes to optimize product availability. Ideally, the person will have a keen willingness to continuously develop their product knowledge on all aspects of Ergonomics and associated products.

What you will do:

Team and Workload Management

- Understand the priorities for each role and set out work and check in on priorities.
- Evaluating work quality, ensuring correct usage of system.
- Ensure company policies are followed – records management, time management, absent management, Leave requests, punctuality and/or codes of conduct.
- IT set up for new joiners.
- Office and Premises Management.
- Master User and Trainer of ERP system.
- Conduct daily Team huddles with direct reports each morning to ensure key business priorities are being communicated to all staff members and work allocation is appropriately delegated to successfully meet our business needs.
- Preparation of weekly employee roster to assist efficient workload management.

Materials & Supply Chain Coordination

- Oversee stock checks, purchase orders (POs), and stock accuracy to maintain optimal inventory levels.
- Manage goods-in processes to ensure timely material receipt.
- Work closely with suppliers for PO approvals and supplier approvals.
- Monitor and manage in-transit shipments and delivery schedules.
- Ensure efficient picking, packing, and courier labelling processes.
- Address warranty claims, samples and returns handling for quality assurance.

Full Cycle Product Management

- Manage new product introduction and product launches from a product set up, configuration and materials planning perspective.
- Website product management.
- Ensure product availability and updates on the website for product maintenance.
- Tender lead with responsibility for submission management, project management, pricing, collating supporting information, such as product specifications, pricing calculations and product certifications are in place.

Performance Monitoring & Reporting

- Track Key Performance Indicators (KPIs) related to stock levels, supplier performance, and order fulfilment.
- Utilize ERP system for data management and reporting.
- Participate in daily huddle meetings to communicate key updates and issues.
- Identify and resolve product quality issues by coordinating with relevant teams.
- Conduct related quality checks to maintain compliance and standards.
- Maintain and update Standard Operating Procedures (SOPs) and quality control documentation.

General & Shared Responsibilities

- Assist in monthly billing processes.
- Conduct onboarding training for new team members.
- Responsible for Health and Safety and compliance.
- Manage the supplier mailbox to handle enquiries and issues.
- Act as point of cover for the customer support mailbox, live chat and phones.
- Various ad-hoc administration and support duties as needed, including website updates, project management, business cost controls.

What we're looking for:

- Professionalism with a drive to deliver an excellent customer experience.
- 3rd level qualification/diploma/certification (preferably Business or Health related).
- At least two years’ experience in a fast-paced customer focused role.
- Strong organizational skills and ability to coordinate between multiple departments.
- Proactive and solution-oriented mindset.
- Familiarity with logistics and invoice management processes.
- Comfortable using IT systems and confident using word, excel and outlook.
- Flexible approach to work and adaptable to change with successful growing company.
- Strong attention to detail.

At KOS Ergonomics Solutions Ltd, we are a company who is committed to looking after you and therefore, we provide Employee benefits which are tailored to suit your individual needs. We understand financial wellbeing is of utmost importance to get right and therefore, we continue to offer competitive base pay with salary scale along with performance related bonus with the main focus always being on your future potential and career progression. Our staff enjoy working within a vibrant office space with superior ergonomic office equipment with the option of engaging within Hybrid flexible working arrangements depending on the requirements of your role. We believe in investing in our employees’ development and continue to offer extensive learning and development opportunities to always position you for the next steps within your fulfilling career within KOS.

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