Customer Service

6 days ago

Co Meath, Ireland Primeline Group Full time

Permanent/Fulltime Position What Do We Want?
We want you to feel comfortable working with both clients and customers.
You will need to be experienced in, or have a good understanding of the FMCG business You also need to have the ability to absorb and disseminate information clearly.
You should be able to plan and organise your day and work off your own initiative.
We need you to be able to prioritise workloads and work to specific deadlines.
We would like you to be flexible and able to carry out any ad-hoc duties that may be required in your role.
You should have the ability to work well under pressure and be able to work at a consistent pace.
You will be a people person, and a good communicator both verbally and written You will be very organised in your approach and you will be an analytical thinker.
We need you to be IT literate across the entire MS suite.
You will have a can do attitude.
What Your Day to Day Will Look Like?
Your day will start with downloading customer orders from the system.
You will then compile transport route plan, orders, and addresses.
Then review the depot reports for any issues reported on previous deliveries and investigate and resolve issues reported.
You will book stock into Goods -in/put-away locations.
Then deliver the keg return update, to advise out/in and then balance report.
You will print out the delivery dockets.
Then scan and confirm all POD's.
You will find a resolution to any queries on an ad-hoc basis.
You will then confirm the completion of orders with all Primeline customers.
You will investigate all shorts, non-deliveries, damages, incorrect deliveries, resolve and communicate your findings.
Measure of weekly KPI's - on time, in full report, pick report and storage pallets held What Skills You Need To Do This Role?
You need to be IT literate and particularly strong in Excel as this is used continuously in this role.
You will have great communication skills, both verbally and written.
You will have an excellent telephone manner.
You will be organised with the ability to plan and prioritise your workload.
You will have outstanding attention to detail.
You will be precise and accurate in your delivery.
It would be great to you to have SAP admin experience but it is not essential.
You will be flexible and willing to complete ad-hoc duties as and when required to help with the needs of the business.
Previous FMCG, logistics and transport experience will certainly be advantageous Who We Are?
We are the largest independent Irish provider of Logistics, and Sales and Marketing.
Our company values represent all our combined views and feelings about who we are and our culture here at Primeline.
Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles.
Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.
What We Do?
We move 1 million boxes per week, we have over 100,000 square foot of warehousing and we employ over 600 direct employees across the Primeline Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co. Meath.
Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland.
We service over 4500 retailers and have a fleet of over 200 vehicles.
Where Are We Going?
We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals.
We will continue to create an environment where people can be at their best.
Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success.
We will build the best relationships and partnerships with our principles and customers and we will continue to drive a values-based culture which is diverse and fit for the future.
Here Is What We can Offer You?
A Fulltime Permanent Role Competitive Salary PRSA 20 days paid Annual Leave and 9 Bank Holidays per year.
Monday Friday working week Laya Employee Assistance Programme HSF -Access to GP 24 hours per day Death in Service Benefit Skills: Detailed Experienced Multitask

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