Customer Success Manager
6 days ago
About Stripe Stripe is a financial infrastructure platform for businesses.
Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team Stripe's Customer Success team today only works with large, strategic clients.
We are looking to expand our reach, and engage with additional customer tiers by building a scaled CS discipline.
We are looking for motivated and curious Customer Success Managers to help build out Stripe's Scaled Customer Success motion.
You will have a unique opportunity to be a founding member of this team, helping shape how we impact customers at scale.
The goal of Scaled CS at Stripe is to execute critical customer engagements in order to efficiently demonstrate ROI to the customer base.
What you'll do Scaled CSMs will run targeted engagements to help groups of customers derive maximum value from their investments, leading to project success, retention, and renewal.
Scaled CSMs will run targeted success programs, and the ideal CSM will enjoy building processes and playbooks, then executing them with customers.
This role involves working closely with internal account teams to engage in product, payments, and technical conversations at multiple levels of the user's organization.
You will love this job if you are a natural relationship and business builder, with a keen sense of detail and passion for optimization.
Responsibilities: Help scope, build, and deliver ongoing product adoption, payments performance, and user advocacy engagements to a book of customers.
Liaise with sales and product teams to understand key drivers of health and opportunities to improve optimization and engagement Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage, payments performance, optimization, education, adoption, and customer satisfaction In coordination with an account team, support expansion of your book--identifying & surfacing opportunities to ensure customers are successful Evangelize Stripe customer success stories and customer success systems and processes Serve as a trusted payments and product advisor to the customer, providing education on the use and benefits of our products and insights on our industry Advocate for the customer to internal stakeholders.
Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on innovation and improvement needed to optimize the Stripe user experience Who you are We're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
Minimum requirements 5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with a technical product Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Strong analytical skills and ability to navigate data and people to find answers Strong operating rigor, including organizational and time management skills Strong executive presence and presentation skills History of success as a consultant, pre-sales, technical account management, or equivalent; experience prioritizing and managing a large and varied book of business is a plus A capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers Motivation and flexibility to work well in a high-growth environment where things change quickly Hybrid work at Stripe Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
Pay and benefits The annual salary range for this role in the primary location is €72,000 - €108,000.
This range may change if you are hired in another location.
For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location.
Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.
Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process.
Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
-
Operations Management Lead
2 weeks ago
Dublin, Dublin City, Ireland Customer Success Company Full timeCompany OverviewCUSTOMER SUCCESS COMPANY IS A LEADING ORGANIZATION IN THE INDUSTRY.We are looking for a talented Training Manager to join our team and contribute to our company's success. The ideal candidate will have excellent leadership skills, be able to communicate effectively, and have experience in training and development.Job Description:This is a...
-
Professional Development Specialist
2 weeks ago
Dublin, Dublin City, Ireland Customer Success Company Full timeCompany OverviewCustomer Success Company is a dynamic organization that values innovation and customer satisfaction.We are seeking a highly skilled Training Manager to join our team. As a key member of our operations management group, you will play a critical role in ensuring the success of our business by providing expert training and development...
-
Training and Development Manager
2 weeks ago
Dublin, Dublin City, Ireland Customer Success Company Full timeJob Title: Training ManagerJob Summary: We are seeking an experienced Training Manager to join our team. The successful candidate will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our staff.Key Responsibilities:Develop and deliver training programsIdentify training needs and create...
-
Business Growth Expert
2 weeks ago
Dublin, Dublin City, Ireland Customer Success Company Full timeAbout Us: Customer Success Company is a leading organization in the industry, committed to delivering exceptional results and exceeding customer expectations.Job Description: We are seeking a highly skilled Training Manager to join our team. The successful candidate will be responsible for developing and delivering comprehensive training programs to enhance...
-
Training Manager
2 weeks ago
Dublin, Dublin City, Ireland Customer Success Company Full timeThis is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Dye & Durham Corporation Full timeCustomer Success ManagerDepartment: SalesEmployment Type: Permanent - Full TimeLocation: Dublin - KeyhouseReporting To: Sales & Marketing ManagerDescriptionWe're seeking a dynamic customer success manager to join our team at Keyhouse (Dye & Durham Ireland). As a CSM, you will be responsible for understanding customers' needs, ensuring excellent customer...
-
Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland NICE Ltd Full timeCustomer Success Manager Job DescriptionWe're looking for a highly skilled Customer Success Manager to join our team at Gong. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction and driving business growth.Main ResponsibilitiesDevelop and execute strategies to drive customer satisfaction and...
-
Manager, Customer Success
4 weeks ago
Dublin, Dublin City, Ireland Stripe Full timeManager, Customer SuccessStripe Dublin, IrelandPosted: 12 hours ago | Type: Permanent | Salary: CompetitiveWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new...
-
Manager, Customer Success
3 weeks ago
Dublin, Dublin City, Ireland Stripe Full timeManager, Customer SuccessStripe Dublin, IrelandPosted: 12 hours ago | Type: Permanent | Salary: CompetitiveWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new...
-
Manager, Customer Success
3 weeks ago
Dublin, Dublin City, Ireland Datadog Full timeAs a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer Success...
-
Customer Success Manager
4 days ago
Dublin, Dublin City, Ireland Adobe Systems GmbH Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our Digital Media team at Adobe Systems GmbH.This is an exceptional opportunity for a talented individual to drive product adoption, build trusted advisor-level partnerships with key customer stakeholders, and deliver high-value presentations that showcase the...
-
Customer Success Manager
1 week ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeThe Customer Success Manager will be part of a high-impact, global, team focused on driving scalable growth, adoption, and retention for Klaviyo's largest customer base through 1:many and 1:1 pooled engagement.With a data-driven prescriptive approach, you'll provide key customers targeted support and leverage your expertise to drive success for customers at...
-
Customer Success Manager
7 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeCompany OverviewCpl Healthcare is a leading healthcare recruitment agency, dedicated to connecting talented professionals with exciting career opportunities. As a Customer Success Manager, you will be an integral part of our team, responsible for ensuring the success of our clients by delivering exceptional customer service and building strong...
-
Customer Success Manager
4 days ago
Dublin, Dublin City, Ireland Quest Software Canada Inc Full timeOverviewQuest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems.We are currently looking for a Customer Success Manager to support our business.Quest strives to be the best of the very best in everything we do.We are fanatically customer-focused and...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Propylon Full timePropylon's Customer Success Managers are responsible for understanding and delivering according to our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Propylon Full timePropylon's Customer Success Managers are responsible for understanding and delivering according to our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The...
-
Manager, Customer Success
3 weeks ago
Dublin, Dublin City, Ireland Intercom Full timeWhat's the opportunity?We're expanding our Customer Success organisation at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom to reach their business goals. As a Manager of our EMEA High-Touch Customer Success team at Intercom, you will be responsible for and leading a team of world-class Customer...
-
Customer Success Manager
1 week ago
Dublin, Dublin City, Ireland Google Full time**Empower Customer Success with Proactive Strategies**We're seeking a seasoned Customer Success Manager to join our team of customer-focused professionals in delivering outstanding experiences for clients across EMEA. With a deep understanding of online media and commercial acumen, you'll develop and implement proactive marketing strategies to drive customer...
-
Customer Success Manager
6 days ago
Dublin, Dublin City, Ireland Quest Software Canada Inc Full timeAt Quest, we're on a mission to empower businesses with innovative software solutions. As a Customer Success Manager, you'll play a crucial role in driving customer retention and growth. You'll be responsible for maintaining strong relationships with our clients, understanding their business objectives and challenges, and working closely with them to achieve...
-
Manager, Customer Success
1 week ago
Dublin, Dublin City, Ireland Monograph Full timeWho we areAbout StripeStripe is a financial infrastructure platform for businesses.Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of...
