Customer Success Manager

1 day ago

Dublin, Dublin City, Ireland Propylon Full time

Propylon's Customer Success Managers are responsible for understanding and delivering according to our customers' needs, ensuring excellent customer experience, fostering long-term loyalty, and ensuring they get the most value from our products and services. You will be crucial in helping us build strong, lasting relationships with our clients/customers. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. This is a fantastic opportunity for a results-driven, customer-centric individual to work directly with our clients on complex mission-critical projects. This is a hands-on role and would suit somebody from a technical background that wants to grow their management and commercial skills.

About Propylon:
Propylon has been listed as one of the best "Great Places To Work" every time we applied for the accolade in 2016, 2018, 2020, 2022 and 2024. As such, we are proud to offer competitive salaries, excellent training, and opportunities to help you reach your full potential and develop in your career. This is a full-time role; we're looking for someone based in Dublin, to work on new and existing client projects. The role will be client-facing and will contain a mix of working from Propylon's Head Office in Dublin and work-from-home flexibility.

Responsibilities:
  1. Managing and growing relationships with key customers, acting as their primary point of contact.
  2. Deliver client implementations of our software product ensuring precise control over project scope, costs, quality and customer adoption and satisfaction.
  3. Produce, manage and coordinate all relevant project documentation.
  4. Provide comprehensive risk and issue management.
  5. Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs.
  6. Ensuring high customer retention and satisfaction levels by delivering exceptional service and support.
  7. Gathering customer feedback and communicating product improvement suggestions to the Product team.
  8. Collaborating with internal teams to address customer feedback, resolve issues, and ensure the smooth delivery of products and services.
  9. Developing and executing customer success strategies that drive product adoption and maximise customer value.
  10. Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
  11. Advocating for the customer within the organisation to ensure their needs are prioritised.
  12. Identify upselling and cross-selling opportunities to expand customer use of the company's products and services.
  13. Serve as the liaison between customers and internal teams, such as product development, sales, and support.
  14. Manage customer escalations and ensure issues are resolved quickly and effectively.
Skills, Knowledge and Attributes Required:
  1. Strong interpersonal and communication skills, with an ability to build relationships at all corporate levels, including representing the company in a client-facing role.
  2. Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
  3. Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
  4. Solid negotiation skills to handle complex customer accounts.
  5. Ability to analyse customer data and usage trends to identify areas of improvement.
  6. Understanding of product management and its impact on customer experience.
  7. Proven ability to manage and deliver enterprise IT projects to agreed scope, schedule and budget.
  8. Proven ability to lead.
  9. Excellent business acumen and technology skills.
  10. Strong experience in software development methodologies with the ability to drive quality processes and ensure that quality standards are adhered to.
  11. Available to travel as per business needs.
Education & Experience:
  1. 2/3 years of experience as a customer success manager, account manager, or in customer success, account management, or customer service roles.
  2. Degree in IT or Business related field or equivalent experience.
  3. Experience in managing customer success programs, customer retention, and upselling strategies.
  4. 2/3 years in a (software development) project management role is desirable.
  5. Professional project management certification, e.g. PMI, PRINCE, is desirable.
Benefits:
  1. Professional development in a growing business.
  2. Autonomy, empowerment and the chance to make a real impact.
  3. Excellent Annual Leave Entitlements on top of public holidays.
  4. Pension Match Scheme.
  5. Educational Assistance Programs.
  6. Flexible approach to remote working.
  7. Comprehensive health, dental, and vision provided.
  8. Volunteer Time Off and Donation Match Schemes.
  9. A global work culture with a friendly bunch

Propylon is an equal opportunities employer; positions are open to all suitably qualified candidates, regardless of gender, civil or family status, sexual orientation, religious belief, age, disability, race or membership of a minority community.

#J-18808-Ljbffr

  • Customer Success Manager

    3 days ago

    Dublin, Dublin City, Ireland Klaviyo Inc. Full time

    The Customer Success Manager will be part of a high-impact, global, team focused on driving scalable growth, adoption, and retention for Klaviyo's largest customer base through 1:many and 1:1 pooled engagement.With a data-driven prescriptive approach, you'll provide key customers targeted support and leverage your expertise to drive success for customers at...

  • Manager, Customer Success

    1 day ago

    Dublin, Dublin City, Ireland Stripe Full time

    Manager, Customer SuccessStripe Dublin, IrelandPosted: 12 hours ago | Type: Permanent | Salary: CompetitiveWho we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new...

  • Manager, Customer Success

    4 days ago

    Dublin, Dublin City, Ireland Datadog Full time

    As a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer...

  • Manager, Customer Success

    5 days ago

    Dublin, Dublin City, Ireland Datadog Full time

    As a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer Success...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland The Panel Group Full time

    We are seeking a Customer Success Manager to oversee client onboarding, manage key accounts and ensure seamless service delivery. You will act as the primary client contact, driving process improvements and collaborating with internal teams to enhance customer success. Key Responsibilities include: Oversee client onboarding and manage a portfolio of clients....

  • Manager, Customer Success

    6 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    What's the opportunity?We're expanding our Customer Success organisation at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom to reach their business goals. As a Manager of our EMEA High-Touch Customer Success team at Intercom, you will be responsible for and leading a team of world-class Customer...

  • Customer Success Manager

    5 days ago

    Dublin, Dublin City, Ireland Lincoln Recruitment Ltd Full time

    Our client, a leading global platform in employer branding and online recruitment, is seeking a Customer Success Manager to join their team on a 1-year contract, with possibility of extension. This role is critical in engaging, retaining, and driving value for a portfolio of mid-market clients across the EMEA region. About the Role The Customer Success...

  • Manager, Customer Success

    5 days ago

    Dublin, Dublin City, Ireland Datadog Full time

    As a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer...

  • Customer Success Manager

    4 days ago

    Dublin, Dublin City, Ireland Lincoln Recruitment Ltd Full time

    Our client, a leading global platform in employer branding and online recruitment, is seeking a Customer Success Manager to join their team on a 1-year contract, with possibility of extension.This role is critical in engaging, retaining, and driving value for a portfolio of mid-market clients across the EMEA region.About the Role The Customer Success Manager...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Stripe Full time

    About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Progress Software Corporation Full time

    We are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    I am looking to speak with fluent German speaking Customer Success professionals looking for opportunities in the Tech / SaaS space.SummaryWe're looking for experienced Customer Success professionals to help our customers realise and improve the value of their subscriptions and services for a company that offers database functionalities and search...

  • Customer Success Manager

    3 days ago

    Dublin, Dublin City, Ireland The Panel Full time

    We are seeking a Customer Success Manager to oversee client onboarding, manage key accounts and ensure seamless service delivery. You will act as the primary client contact, driving process improvements and collaborating with internal teams to enhance customer success.Key Responsibilities include:Oversee client onboarding and manage a portfolio of...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Intercom Full time

    What's the opportunity?We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You'll work with a wide variety of customers, acting as an expert point of contact for all things product and usage -...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland GreenJobs Ltd Full time

    Lewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification. They support customers throughout their energy transition by developing value-driven solutions. Providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Renewable Energy Institute Ltd Full time

    Lewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification. They support customers throughout their energy transition by developing value-driven solutions. Providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Growth-accel Full time

    Join us as a Customer Success Manager, driving client satisfaction and business growth. Leverage your strategic mindset to foster strong relationships and ensure optimal utilization of Cloudwave solutions. Full Time Ireland Design As a Customer Success Manager at Cloudwave, you'll play a pivotal role in ensuring our clients' success. Your focus will be on...

  • Customer Success Manager

    4 days ago

    Dublin, Dublin City, Ireland Google Full time

    We are looking for a Customer Success Manager to join our team at Google. In this role, you will be responsible for delivering against ambitious quarterly business and product growth goals while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA. You will also build and manage a pipeline through proactive identification...

  • Customer Success Manager

    5 days ago

    Dublin, Dublin City, Ireland LinkedIn Full time

    Customer Success Manager (Polish speaking)Company DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also...