Customer Success Manager
3 days ago
Our client, a leading global platform in employer branding and online recruitment, is seeking a Customer Success Manager to join their team on a 1-year contract, with possibility of extension. This role is critical in engaging, retaining, and driving value for a portfolio of mid-market clients across the EMEA region. About the Role The Customer Success Manager (CSM) will act as a trusted advisor, providing clients with strategic insights and ensuring they maximize the value of our clients suite of products. This role involves proactive account management, performance monitoring, and collaboration with internal teams to drive retention and satisfaction. Key Responsibilities Manage a portfolio of the mid-market accounts, acting as the primary point of contact being a trusted advisor, inspiring leader, and subject matter authority to customers in relation to the products. Conduct regular check-ins and quarterly business reviews to assess client satisfaction and performance. Onboard and educate customers about the clients products Analyse and report on key account metrics, identifying opportunities for improvement and providing strategic recommendations. Support clients with advertising campaign management, ensuring effectiveness and ROI. Identify upsell opportunities and collaborate with the sales team to drive revenue growth. Work cross-functionally with sales, marketing, finance, and product teams to optimize the customer experience. Ensure high renewal rates by strengthening client relationships and demonstrating the long-term value of the platform. Ideal Candidate 2-3 years of experience in a Customer Success, Account Management, Portfolio Management, or similar role within a tech company. Proven ability to analyse data, track performance metrics, and provide actionable insights. Strong communication, presentation, and stakeholder management skills. Highly coachable, resilient, and detail-oriented with a proactive mindset. Experience using Salesforce or similar CRM tools and Customer Success Analytics platforms (e.g., Gainsight) is a plus. A Level 8 bachelors degree in any field is required. Working Environment & Benefits Remote working model Flexible working hours, 40 hours per week This is an excellent opportunity to join a highly collaborative and supportive team in a flexible, engaging work environment. Our client is known for its strong culture and low turnover, making this a great place to grow your career. Interested candidates should apply immediately as interviews are moving quickly. Skills: Customer Success Manager Benefits: Work From Home
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Customer Success Manager
23 hours ago
Dublin, Dublin City, Ireland Klaviyo Inc. Full timeThe Customer Success Manager will be part of a high-impact, global, team focused on driving scalable growth, adoption, and retention for Klaviyo's largest customer base through 1:many and 1:1 pooled engagement.With a data-driven prescriptive approach, you'll provide key customers targeted support and leverage your expertise to drive success for customers at...
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Manager, Customer Success
4 days ago
Dublin, Dublin City, Ireland Datadog Full timeAs a Manager, Customer Success, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer Success...
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Manager, Customer Success
2 days ago
Dublin, Dublin City, Ireland Datadog Full timeAs a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer...
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Manager, Customer Success
4 days ago
Dublin, Dublin City, Ireland Intercom Full timeWhat's the opportunity?We're expanding our Customer Success organisation at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom to reach their business goals. As a Manager of our EMEA High-Touch Customer Success team at Intercom, you will be responsible for and leading a team of world-class Customer...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland The Panel Group Full timeWe are seeking a Customer Success Manager to oversee client onboarding, manage key accounts and ensure seamless service delivery. You will act as the primary client contact, driving process improvements and collaborating with internal teams to enhance customer success. Key Responsibilities include: Oversee client onboarding and manage a portfolio of clients....
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Manager, Customer Success
4 days ago
Dublin, Dublin City, Ireland Datadog Full timeAs a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.At Datadog, Customer...
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Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Stripe Full timeAbout Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...
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Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Progress Software Corporation Full timeWe are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...
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Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland MongoDB Full timeMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
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Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeI am looking to speak with fluent German speaking Customer Success professionals looking for opportunities in the Tech / SaaS space.SummaryWe're looking for experienced Customer Success professionals to help our customers realise and improve the value of their subscriptions and services for a company that offers database functionalities and search...
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Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionAbout the RoleWe are seeking experienced Customer Success professionals to help our customers maximise the value of their subscriptions and services.Our company offers database functionalities and search capabilities that enable businesses to transform their industries by harnessing the power of data.Key ResponsibilitiesEstablish meaningful...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland Intercom Full timeWhat's the opportunity?We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You'll work with a wide variety of customers, acting as an expert point of contact for all things product and usage -...
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Customer Success Manager
23 hours ago
Dublin, Dublin City, Ireland The Panel Full timeWe are seeking a Customer Success Manager to oversee client onboarding, manage key accounts and ensure seamless service delivery. You will act as the primary client contact, driving process improvements and collaborating with internal teams to enhance customer success.Key Responsibilities include:Oversee client onboarding and manage a portfolio of...
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Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland GreenJobs Ltd Full timeLewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification. They support customers throughout their energy transition by developing value-driven solutions. Providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland Renewable Energy Institute Ltd Full timeLewis Davey are working with a world leader in energy supply, management services, and electric mobility, fostering electrification. They support customers throughout their energy transition by developing value-driven solutions. Providing electricity and innovative, integrated energy services to over 61 million customers worldwide—households, small...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland Growth-accel Full timeJoin us as a Customer Success Manager, driving client satisfaction and business growth. Leverage your strategic mindset to foster strong relationships and ensure optimal utilization of Cloudwave solutions. Full Time Ireland Design As a Customer Success Manager at Cloudwave, you'll play a pivotal role in ensuring our clients' success. Your focus will be on...
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Customer Success Manager
2 days ago
Dublin, Dublin City, Ireland Google Full timeWe are looking for a Customer Success Manager to join our team at Google. In this role, you will be responsible for delivering against ambitious quarterly business and product growth goals while prioritizing and delivering an outstanding experience to Google's advertisers within EMEA. You will also build and manage a pipeline through proactive identification...
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Customer Success Manager
4 days ago
Dublin, Dublin City, Ireland LinkedIn Full timeCustomer Success Manager (Polish speaking)Company DescriptionLinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland Recruitroo Full timeGet AI-powered advice on this job and more exclusive features.Recruitroo has built a cutting-edge software solution designed to help streamline the hiring and relocation process for international hiring. Our sophisticated software manages everything from sourcing candidates to securing visas and work permits, all the way through to managing relocation...
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Customer Success Manager
2 weeks ago
Dublin, Dublin City, Ireland SoSafe Full timeWe are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you.And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - as a team with a highly motivated software developers and...