Customer Success Manager

5 days ago

Dublin, Dublin City, Ireland LinkedIn Full time
Customer Success Manager (Polish speaking)

Company Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them.

The Customer Success Manager role is part of the LinkedIn Talent Solutions organisation. This is an important role in our Emerging Markets team, focusing on local relationships with our Central Eastern European clients.

Your primary objective is to be a trusted advisor and strategic partner to our clients, working with multiple stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client's sourcing process.

Responsibilities

  • Develop optimization and retention strategies by becoming a trusted partner to our customers - maximizing the benefits of their investment; and working towards our clients' objectives.
  • Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.
  • Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.
  • Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.
  • Partner closely alongside the LinkedIn sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client's investment, growth and continuity.
  • Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.
  • Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.
  • Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.

Qualifications

Basic Qualifications:

  • Fluent in Polish and English
  • 4+ years of experience in Customer Success, Account Management, or Customer Education/Training
  • Demonstrated ability to manage a portfolio of clients
  • Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience.

Preferred Qualifications:

  • Experience in dealing with clients in the B2B space
  • Commercial acumen and ability to articulate value delivery towards customer's objectives
  • Strong verbal and written communication skills and technical aptitude
  • Excellent organizational, project management, and time management skills
  • Experience analysing data, trends and client information to identify product or service growth opportunities
  • Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
  • Excellent interpersonal skill with ability to build authentic business relationships.

Suggested Skills:

  • Relationship Building
  • Stakeholder Management
  • Account Management

Seniority level: Associate

Employment type: Full-time

Industries: Technology, Information and Internet

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