Foc Tech Specialist, Facility Operations Center
5 days ago
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FOC Tech Specialist, Facility Operations CenterSector: Operations and Facilities Management
Role: Specialist
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team.
The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provide power and cooling to the platform on a global 24x7x365 basis.
We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment.
The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes.
The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally and managing the technical training of the team across the regions.
You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members.
You are responsible for leading team members across regions and functional areas to accomplish organizational goals.
You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures tools and documentation.
You will lead data analysis and engagement of partner teams to drive corrective actions by utilizing processes, such as After Action Reports (AAR), Correction of Errors (COE), AWS Customer Root Cause Analysis (RCA), Lessons Learned, and Global Action Items.
You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and narratives.
You will be expected to run effective projects and programs independently.
You will support team goals and projects by providing feedback, and technical support as required.
Key job responsibilities Provides support to team during Critical Site (CSE) and Large Scale (LSE) eventsDeep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.Meet or exceed FOC KPI's in project delivery to develop and drive FOC Engineer efficiency projects which reduce manual tasks.Meet or exceed FOC KPI's in tracking project/program quality of 85%Locates systemic infrastructure issues using data driven analysis to drive solutions.Collaborates with external teams to implement new processes and reduce waste.Creates and maintains FOC technical documentation driving process improvementsManages technical training to ensure engineers meet the bar for engineering knowledge.Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programsDevelops certification mechanisms to further enhance operational excellence, professional and career development.Acts as FOC POC in the COE process. BASIC QUALIFICATIONS Several years experience directly related to data center or mission critical facility design and operations.Several years experience working directly with engineering teams.Several years experience managing programs across cross functional teams, building processes and coordinating release schedules.Several years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review. PREFERRED QUALIFICATIONS Multiple years experience directly related to data center or mission critical facility design and operations.Several years experience working directly with engineering teams.Several years experience managing programs across cross functional teams, building processes and coordinating release schedules.Several years experience performing complex data analysis to justify technical decisions, and present the justification to management in a high level review.Experience with SCADA systems and alarm transmission and owning/driving roadmap strategy and definition. Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
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