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Head Of Business Assurance, Letterkenny
2 weeks ago
Job Title: Head of Business Assurance Howden is a collective – a group of talented and passionate people all around the world.
Together, we have pushed the boundaries of insurance.
We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.
Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach.
Why work at Howden?
We have always been employee-owned and driven by entrepreneurial spirit.
We focus on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time.
Howden UK&I Retail recognises that attracting and retaining the right talent is of paramount importance to its continued success.
We are looking for a Head of Business Assurance who can help refine our approach and embed a robust regime, consistent procedures, and detailed reporting and trend analysis.
Key Responsibilities: Lead the File Review and Call Monitoring Teams to ensure objectives and BA delivery plans are met.
Define assurance mechanisms/controls, question sets, sampling levels, selection rationale, and tracking/reporting.
Drive remedial action, promoting best practice, analysing root causes, and coaching staff.
Define and coordinate file review and call monitoring approach to guarantee the highest standards.
Forecasting reviews and managing associated resources.
Iterative review of BA process, making recommendations for improvement.
Coaching staff in conjunction with line managers.
Manage assigned projects and contribute to other projects as required.
Provide updates on progress of remedial action plans.
Keep informed of all regulatory and legal changes impacting the role.
Knowledge/Experience: Commercial awareness and focus on the application of regulation within the insurance broking industry.
Broad knowledge of relevant legislation and regulations.
Experience in a compliance, monitoring or audit environment is preferred.
Skills/Behaviours: Strong written and oral communication skills.
Analytical, problem-solving, and project management skills.
Good planning, organisation, delivery and time management skills.
Qualifications: Cert CII qualification (or willing to work towards).
What do we offer in return?
A career that you define, allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity.
Diversity and Inclusion: At Howden, we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect.
Our sustainability promise: We're committed to taking care of our people and the world we live in, making a positive impact wherever we can.
Permanent
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