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Business Analyst

1 week ago

Dublin, Dublin City, Ireland Ntt Data, Inc. Full time

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
ResponsibilitiesInterview product owners to understand as-is business processes and then develop customer-driven to-be processes.Support the Business by documenting process models and identifying opportunities for improvement.Ability to map customer experience using tools like personas, customer journeys, etc.Gather and analyze statistical data from the business areas to support business case for change.Research and analyze best in class industry processes to support digitization & simplification of customer journeys.Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty.Bring in industry experience and thought leadership to advise on trends, future operating models and best in class journeys.Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in.Employ process modeling techniques to capture requirements.
Work hand-in-hand with the Product Owner and Development teams to deliver process improvements.Work with multiple product owners to write & develop clear, non-implementation specific epics, user stories, and acceptance criteria.ExperienceEngage with business users, understand problem statements, and agree on the scope of engagement.5-7 years of industry experience.Good exposure to facilitate business discovery & design workshops.Good exposure on process modeling & requirement gathering.Hands-on experience in JIRA.Any domain experience on Consumer Protection (CPC) would be a plus.
This is not mandatory for the role.About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity.
We are one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
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NTT DATA is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For our EEO Policy Statement, please click here.
If you'd like more information on your EEO rights under the law, please click here.
For Pay Transparency information, please click here.
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