Interim Head Of Customer Lifecycle Management

3 days ago

Dublin, Ireland Amach Full time

Interim Head of Customer Lifecycle Management 6 days ago Be among the first 25 applicants
About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.

Role Overview:
Our customer is looking for a proficient Interim Head of Customer Lifecycle Management (CLM) to provide cover for the current Head of CLM.
This is a leadership position focused on maintaining seamless operations within the Customer Lifecycle Management (CLM) function.
You will lead a high-performing team, ensuring the continued execution of data-driven engagement strategies and cross-functional collaboration across Marketing, Loyalty, Data, Analytics, and Tech teams.
The role requires a hands-on approach to CRM execution, campaign management, and performance tracking.
While the long-term strategic direction is already established, your focus will be on driving operational excellence, optimising campaign delivery, and ensuring business continuity.

Key Responsibilities & Duties: Lead the CLM team, ensuring proficient delivery of customer involvement initiatives Oversee customer lifecycle campaigns, leveraging Salesforce Marketing Cloud Ensure data-driven insights guide campaign performance and optimisation Act as the primary CLM contact for internal stakeholders and compliance teams Manage CRM and CXTech tools, ensuring automation and personalisation are maximised Collaborate with Marketing, Loyalty, Analytics, and Tech teams to align strategies Track campaign performance metrics and recommend improvements Required Skills: Extensive experience in CRM, customer lifecycle management, or retention marketing Robust management skills with a track record in operational management Expertise in Salesforce Marketing Cloud and customer data platforms Proficient in solving problems, working with stakeholders, and using data to make decisions Experience with GDPR compliance and data privacy regulations Proven ability to drive cross-functional collaboration and business impact What's in it for you: An opportunity to join a fast-growing company Options for career advancement Learning and development opportunities Flexible working environment Competitive salaries based on experience Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you

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