Associate Partner Technical Account Manager
3 days ago
Associate Partner Technical Account ManagerJob ID: | Amazon Web Services Singapore Private Limited
As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our customers and partners navigate the operational challenges of cloud computing.
You will work directly with key partners, empowering their ability to help end customers accelerate their cloud journey and maintain business relationships with AWS.
You will also collaborate closely with the global Partner teams and the broader sales organization to drive the business objectives.
In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services within different partners that enable enterprise support.
You must possess customer-facing skills that enable you to represent AWS well and drive discussions with senior personnel regarding incidents management, trade-offs, best practices, and risk management.
You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings, and quick innovation available only in the cloud.
As an Associate Partner Technical Account Manager, you will be the primary operational point of contact for one or more partners, helping to plan, review, and oversee ongoing operation and performance issues during end customer management.
You will leverage your broad experience, troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits.
You will be an advocate for partners to help design and support end customer's large events.
In this role, you will also act as the voice of the customer and partner within AWS to escalate problems and to drive prioritization of business needs.
Key Job ResponsibilitiesEvery day will bring new and exciting challenges on the job while you:
Champion and advocate for partners with Enterprise Support in Amazon Web Services (be their voice)Solve technical escalations and work directly with AWS engineers to ensure that customer issues are resolved as expediently as possibleParticipate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloudEngage with Director and C-Level executives to translate business needs into technical and operational plansProvide detailed reviews of service disruptions, metrics, and detailed prelaunch planningAnalyze and present operational reviews to partner leadershipAbout the TeamDiverse Experiences
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureAWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS2+ years of technical engineering experienceBachelor's degreeExperience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentPREFERRED QUALIFICATIONSExperience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHPExperience in customer-facing business presentations covering business and technical aspects or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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