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Newskies Helpdesk Team Leader

2 weeks ago

Dublin, Dublin City, Ireland Ryanair Ltd. Full time

Ryanair are currently recruiting for a Newskies Helpdesk Team Lead to join Europe's Largest Airline Group
This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.
The role of a Newskies Helpdesk Team leader is to assist Ops, ground operation, airports, call centres, etc., to ensure smooth running of the Ryanair operations.
Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training, etc.
This is a permanent position based in our head office in Swords, Co. Dublin.
The team works on a shift pattern of 4 days on/4 days off.
The shift times are 6am to 5pm and 1pm to Midnight.
Duties Include but are not limited to:
Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call CentresSending notifications via our Ryanair App to customers travelling on the dayNotify passengers of cancellations, schedule changes, and travel advisoriesUpdate web notices on Ryanair.comCreating and updating customer communicationsCreating and editing Customer Travel advisory videosPlease note this is a temporary contract. RequirementsPrevious experience in a similar role would be a distinct advantagePrevious Airline/Airport experience would be a distinct advantageMust have a flexible approach and ability to remain diplomatic and tactful whilst working under pressureShow a natural ability in problem solvingProactive approach to dealing with errors/complaintsPossess a high level of interpersonal and written skillsA good knowledge of Microsoft OfficePersonality traits – Enthusiasm, flexibility, patience, and ability to work on your own initiativeEnergetic and enthusiastic individual looking to thrive and progress in an expanding companyApplicant must be flexible with working hoursWe are in the process of making a number of changes to our application process and overall candidate experience.
This will occur in a number of phases and you may be required to create a new candidate profile or input some additional info for your application to be progressed.
If you have already successfully applied for a role, we kindly ask that you do not re-apply for this.
Our teams will be in touch by phone or email if we wish to progress your application to the next stage.
Thank you for your understanding and patience at this time and we wish you the best of luck with your application.

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