Desktop Support Team Lead

7 days ago

Dublin, Dublin City, Ireland Hibernia Services Limited Full time

Desktop Support Team Lead Due to continued expansion of eir evo we are now seeking to recruit an experienced Desktop Support Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
This role requires to be on-site at the clients site on a full-time basis.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
The role would involve: Desktop Support for customer Provision accounts and hardware Supporting Windows Desktops, Printers, Outlook, Networks, Ms. Office, O365, Autopilot Support Azure Virtual Desktop, AD, DNS.
DHCP, GPO Maintain and build the current documentation in place Hardware troubleshooting Interacting with and managing 3rd parties Imaging and Deployment, Intune Manage File Permissions and Access Rights, Security/Distribution Group creation and management Sharepoint Administration Configuration and Support of Mobile Devices Team Planning management (annual leave, Rota, Week-end coverage for remote support, special events/support needs) Daily Team huddle leading Bi-monthly 1-2-1 meeting with team members Maintaining Team cohesion SLAs focus Regular tickets quality checks (ITIL conformity, content, follow-up) Team members' education/training Processes and documentation creation, update, and lifecycle follow-up Experience years Working in a deskside support environment (required) Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 2 support Office 365 and Virtualization experience advantageous.
Customer Services, Call Handling It would be preferred if the candidate had one of the following accreditations and experience Microsoft Specialist certification in Windows 10 A Microsoft MCP for Client or Server OS Comptia A+ Successful candidates will receive exposure to All Microsoft Operating Systems Windows Servers Virtualization Vmware, Citrix, Hyperv SMB Networking Environments Unified Communications Remote Access Solutions Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
If you are interested in applying for this role, please do so via the relevant link.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo We are committed to creating an inclusive and supportive work environment.
We are committed to creating an inclusive and supportive work environment.
If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs #eirforall EVO6631 Skills: Azure Virtual Desktop, AD, DNS.
DHCP, GPO Team Planning management Regular tickets quality checks

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