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Helpdesk Administrator – Dublin North

3 weeks ago

Dublin, Dublin City, Ireland Sigmar Recruitment Full time

Helpdesk Administrator – Dublin North About Your New Employer Join a dynamic and supportive team dedicated to providing top-notch client support.Work with a company that values innovation and continuous improvement.Be part of a collaborative environment where your contributions are recognized and valued.About Your New Job Ensure the smooth running of the Helpdesk: Work as part of the helpdesk support team to manage client interactions and resolve issues efficiently.Client Communication: Answer calls and emails from clients, and coordinate emergency callouts with staff and mobile engineers.Data Management: Process and store data related to service calls, maintenance visits, and daily sign-offs.Scheduling and Coordination: Schedule maintenance visits, manage access issues, and liaise with specialist sub-contractors to ensure compliance with client specifications.Documentation and Reporting: Ensure maintenance reports and paperwork meet standards, issue maintenance and daywork invoices, and manage risk assessments and safety documentation.Operational Support: Work with operations managers to improve helpdesk activities and maintain training records for engineering staff.What Skills You Need Excellent Communication Skills: Ability to liaise effectively with clients, staff, and subcontractors.Min 3-5 years' experience in a fast-paced working office environment.Advanced MS Office skills.What's on Offer Competitive Salary: Attractive compensation package.Professional Development: Opportunities for training and career advancement.Supportive Work Environment: Collaborative team culture and recognition of your contributions.What's next? Please apply now by sending your CV to ****** and I will reply to your application in due course.

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