Network Technical Lead

6 days ago

Dublin, Dublin City, Ireland Bt Group Full time

Network Technical LeadPosting Date: 25 Mar 2025
Unit: Business
Location: 19-26 Pembroke Street Lower, Dublin, Ireland
Salary: Competitive wages and excellent benefits
Closing Date: 28th of February
Driver's license required Why BT? We've always been an organisation with purpose; to use the power of communications to make a better world.
You can trace this back to our beginning as pioneers of the world's first telecommunications company.
At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand.
From supporting emergency services, hospitals, banks, and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true.
If you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development and a wealth of opportunities to learn.
Why Technical Services We have around 1.2 million customers and serve over half the FTSE 350.
Our customers range from big household names to small businesses and new start-ups.
We cover both the communications and IT services markets.
Why this job matters This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7 days a year.
The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
What I'll be doing - your accountabilities Work to challenging SLA targets maintaining an interest in the ultimate resolution of incidents and ensure all KPI's are met.Evaluate, schedule & implement complex in life or project related changes.Have excellent interpersonal skills and be able to work closely with and share knowledge with wider teams.Investigate and troubleshoot problems to ascertain full Root Cause Analysis and eliminate repeat or further incidents.Ensure action taken to meet or exceed agreed operating objectives and goals.Maintain and influence expectations of service delivery across the business to meet SLA targets.Work with internal, external stakeholders and customers, 3rd parties, and vendors.Participate in BT wide professional community activities where applicable.Engage in and adhere to all BT policies and procedures.Mentor and collaborate with Network Engineers and ensure all learnings are communicated across the team.Act as a point of contact as a Technical Lead when required on specific Customer accounts.Participate in Design forum – support Principal TDA's and Service Design.Provide technical input to RCA & RFO's.Continuous Improvement & Quality management.Support management with work scheduling and prioritization.Knowledge sharing and identification of knowledge gaps.Work closely with the BT account team and TDA's as part of a Virtual team.Explore and implement automation of manual tasks and reports.Implementation of patching, vulnerability testing, and routine maintenance tasks.Analyze vulnerability reports and create actions from this & agree plan with the customer and all stakeholders.Design and develop Daily, Weekly, Monthly network health checks using Netbrain.KCI CMDB reporting and change implementation.Coordinate audits and ensure all documentation is up to date and relevant.The role will be required to work out of hours and as part of an on-call rota.Skills/Experience and Key requirement for the job 5+ years working within a systems integrator support environment as a highly skilled technical engineer.In-depth knowledge of EMS products, customer IT systems and applications.Experience of working across the service lifecycle, supporting, and costing bids as a subject matter expert.Possesses a deep level technical knowledge of LAN technologies, including Wireless, Data Centre and the associated management applications.Have proven service improvement and service transformation skills.Ability to identify, describe and deliver solutions to problems.Have proven; developed, organisation, prioritisation, communication (written and verbal), and ownership skills.ITIL fluency ISO SDWAN operation and deployment – Associate Level.Major Incident Technical Lead.Participate in CAB (customer & BT).Trend analysis – provide technical input and recommendations to Capacity & Availability reports.Network Health project lead.Participate in Primark Design forum – support Principal TDA.Provide technical input to RCA & RFO for MI to Service Manager.Coaching of peers & ongoing knowledge transfer.Identification of training requirements and work with training lead to ensure knowledge refresh takes place.Quality management.Ready to Visit Customer Data Centre, Sites for meetings etc occasionally.Qualifications you would be expected to have Degree educated (Networking and IT focus Preferred)Qualified to vendor professional level (CCNP Mandatory)Qualified to ITIL v4 Foundation level (Preferred)Full driving license.
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