Supervisor On Call

Job Description On Call / Co-ordinator Supervisor One Touch Experience essential Are you passionate about delivering exceptional customer service while driving efficiency and progress in every interaction?
In this role, you will be at the forefront of managing client and employee engagements, ensuring each inquiry moves smoothly through the process with timely follow-ups and minimal delays.
We are looking for a proactive and results driven professional with strong supervision and people management skills.
You will play a key role in strengthening our On-call/Scheduling department by identifying and building relationships, negotiating care solutions and finalising agreements and amendments that help make a difference.
If you are an excellent communicator, thrive in a fast paced environment, and enjoy problem solving, this is the perfect opportunity to make an impact.
Apply today and become part of one of Ireland's Leading Homecare providers and a team that values efficiency, collaboration and exceptional service
SUMMARY OF DUTIES: Leading our team of National On-Call Care Co-ordinators to meet the needs of the business  Growing the skill base of our team of Care Call Co-ordinators Respond promptly and professionally to client and carer inquiries via phone, email and chat.
Resolve queries efficiently while ensuring high client satisfaction.
Maintain and update client records and schedules.
Maintain all aspects of staff scheduling while adhering to employment law, regulations, and staffing guidelines of all departments within the scheduling office.
Prioritise tasks, manage multiple responsibilities, and meet KPI's.
Provide clear, accurate communication in both written and verbal English.
Collaborate across teams to resolve issues and improve processes.
Participate in meetings, share insights and contribute to a positive team culture.
Stay informed on company policies and industry updates.
Maintain client confidentially and adhere to compliance standards Support projects and perform other duties as needed.
Supporting team with work load during peak times of the week.  Weekend work will include a minimum of 1 weekend in 4 and when operationally required.
Be a Brand Ambassador of Comfort Homecare and the services we offer and provide in the community.
REQUIREMENTS: Ideally have Supervisory Management - Degree / Diploma Office Administration Strong organisational skills and attention to detail.
Excellent communication and interpersonal skills.
Experience in healthcare or customer service roles (preferred).
Ability to multitask and manage time effectively.
Ability to work independently.
Knowledge of the One Touch scheduling system preferred.  EXPERIENCE: Previous: 2-year previous experience in a supervisory capacity, working in an office environment to develop organisational skills and gain an understanding of functional requirements of the organisation.
KEY ACTIVITIES: Staff supervision Staff training  Responds to questions and inquiries from employees and managers.
Works collaboratively with managers on scheduling issues.
Office administration Staff training and growth  Weekly / monthly reporting Staff Scheduling Managing Team annual leave and absence.
Maintains staff schedules (e.g., master rotation) in accordance with employment law  requirements and HR policies/procedures.
Maintains current seniority lists.
Formats and posts staff schedules.
Compile statistical reports for managers.
Inputs/updates employee information in scheduling programs.
Provides occasional guidance to the primary function of others including training.
Collect, verify, enter Client referral information.
Informs payroll office of any pay code and/or staff changes.
Identify errors and make corrections.
Assist employees in connecting to Online App systems.
Performs general office duties (e.g., orders supplies, photocopies, shreds, provides reception/telephone services, processes mail, files).
BENEFITS: Competitive salary.
A positive and collaborative work environment.
A dynamic and inclusive workplace that values work-life balance.