Community Operations Analyst

5 days ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Community Operations Analyst - Albanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Albanian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
Duties and Responsibilities Assist our client's community and help resolve inquiries empathetically, accurately and on time.Become and remain knowledgeable about client's products and community standards.Make well-balanced decisions and personally driven to be an effective advocate for our community.Strong interpersonal skills, verbal and written communication skills, and most importantly, empathy.Display a strong bias to doing what's right.Investigate and resolve issues reported on client's platform such as requests for account support and reports of potentially abusive content.Respond to user inquiries with high quality, speed, empathy, and accuracy.Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.Review the reported content within agreed turnaround times and standards of quality.Identify inefficiencies in workflows and suggest solutions.Recognize trends and patterns and escalate issues outside the company policy to the global team.ESSENTIAL COMPETENCIES: Strong personal resilience with the ability to operate in a pressured and fast-paced environment.High adaptability and positive approach to challenges.Ability to make decisions.Ability to solve problems.Effective time management & prioritization skills.Ability to work as part of a team.Ability to consistently hit KPIs on time.BENEFITS Health Insurance25 days Annual LeaveFree meals/snacks onsite.Extensive Training & DevelopmentAccess to Covalen's Wellness Programs.Tax Saver Travel CardBike to work schemeEqual opportunity employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds.
We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members.
Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to this mail ID: ****** and your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.

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