Accommodation Manager

7 days ago

County Dublin, Ireland Portmarnock Hotel & Jameson Golf Links Full time

JOB DESCRIPTION Position: Accommodation Manager Reports To: Rooms Division Manager Department: Accommodation Primary Purpose: The Executive Head Housekeeper supervises and coordinates activities of accommodation supervisors, assistants and line porters.
public area cleaners and floor supervisors.
He / She assists in the managing and directing of the daytoday operations of all Housekeeping and laundry functions.
Participates in and enforces quality assurance for Housekeeping Department and department cost control measures Responsibilities and Duties Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Prepares and distributes the room assignment sheet and floor keys to accommodation assistants.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
Schedules cleaning of all meeting rooms after a completed function.
Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Inventories cleaning supplies & linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Provides support to the Rooms Division Manager Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counsellings and also enforces to the hotels standard operating procedures.
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Advises manager, reception & admitting personnel of rooms ready for occupancy.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Print all housekeeping related reports and traces from PMS.
Assists in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
Co-ordinate with vendors eg: Laundry services and other outsource services.
Attend to any guest complaints and take service recovery measures if required.
Submit requests for repair and periodic maintenance of cleaning equipment.
Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Other Routine Responsibilities: Co-ordinate with front office and sending room discrepancy lists.
Select, staff, recruit, hire, and train qualified housekeeping candidates.
Attends training workshops to perfect housekeeping techniques and procedures, and enhance management skills.
Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.
May prepare reports concerning room occupancy, payroll expenses, and department expenses.
Attends periodic staff meetings with other department heads to discuss company policies and patrons complaints, and to make recommendations to improve service and ensure more efficient operation.
Orient and familiarise new personnel with hotel facilities and operating hours.
Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
Oversee any guest communications from housekeeping.
PREREQUISITES: Education: Hotel management diploma or equivalent.
Read and understand instructions, safety rules, etc.
Write reports with proper format, punctuation, spelling, and grammar, excellent understanding of the English language, in both written and verbal.
ExperienceMinimum 2 years housekeeping experience in a management capacity, 2 years line level experience in all aspects of the Housekeeping Department.
Skills: Training Leadership/Management Skills Attention to detail previous experience Motivator commercial knowledge Benefits: remuneration Parking perks meals on duty

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