Food And Beverage Supervisor

2 weeks ago

Sligo, Sligo, Ireland The Address Collective Full time

**Food and Beverage Supervisor Role**

We are seeking an experienced Food and Beverage Supervisor to join our team at The Address Collective. As a key member of our operations team, you will be responsible for ensuring the efficient and professional operation of our food and beverage department.

Main Responsibilities:

  • Implement consistent delivery of superior customer service through development and implementation of SOPs (standard operating procedures).
  • Ensure the department creates a professional impression to customers and team members.
  • Acknowledge and act on customer feedback relevant to your areas of responsibility.
  • Maintain awareness of budgeted and actual departmental targets.
  • Assist with control and monitoring of payroll costs by compiling rotas in line with forecasted and actual business levels.
  • Be aware of and assist with the control of departmental operating costs in line with forecasted business levels.
  • Supervise the department to ensure effective operation on a day-to-day basis, maintaining company brand standards consistently with attention to detail.
  • Comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability, and ensure all employment legislation is strictly adhered to.
  • Maximise opportunities for departmental sales and profit and other related targets.
  • Assist with and suggest new promotional opportunities to enable departmental sales to meet and exceed budget.
  • Keep all department team members sales-focused and ensure ongoing training as required.
  • Be knowledgeable of all food and beverage menus working in cooperation with the Head Chef and kitchen team.
  • Actively upsell throughout all aspects of customer service and train team to do so.
  • Conduct yourself in a professional and courteous manner at all times.

Requirements:

  • Demonstrate excellent communication and interpersonal skills.
  • Show a strong understanding of food safety and health and safety protocols.
  • Display a proactive approach to problem-solving and conflict resolution.
  • Demonstrate ability to work well under pressure in a fast-paced environment.
  • Exhibit a passion for delivering exceptional customer service.
  • Show a willingness to learn and adapt to new situations.

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