Credit Controller

BNP Paribas Real Estate, one of the leading international real estate providers, offers its clients a comprehensive range of services that span the entire real estate lifecycle: property development, transaction, consulting, valuation, property management and investment management.
With approximately 4,000 employees, BNP Paribas Real Estate supports owners, leaseholders, investors and communities in their projects thanks to its local expertise through 23 countries.
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The Role
The Credit Controller works within a small team responsible for managing the recovery of monies from tenants / occupiers.
The objective of the role is to liaise with tenants on outstanding debts, manage the recovery of arrears and maintain information relating to actions taken.
The Credit Controller supports the Property Management team by:
Responsibilities
Chasing arrears on behalf of clients in accordance with clients' debt recovery policies
Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans
Liaising with surveyors and client accountants to resolve tenant queries about charges and payments
Analysing aged debtors and advising surveyors and clients regarding recovery of arrears.
Main Accountabilities
Effective communication with the Accounts Payable function on accounts funding.
Maintain records of debtor payment performance and issue payment reminders to poor payers
Keep surveyors responsible for clients and tenants informed of progress in collecting arrears
Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action
Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate
Track repayments against agreed payment plans and notify surveyors and client accountants of any default
Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible
Record details of conversations and actions agreed with tenants to clear outstanding arrears
Provide information to support preparation of monthly credit control reports and aged debtor analyses
Ensure that all tenant queries are actioned promptly, liaising with surveyors and client accountants as required
Run aged debt and arrears reports for internal meetings
Report any tenant disputes and/or complaints to the surveyor and client accountant responsible
Reconcile tenant statements / aged debtor reports
Provide tenants with copies of any missing documentation
Assist in the allocation of cash receipts at peak periods
Contribute to the identification of unallocated cash
Adhere to all agreed procedures and controls
Participate in the company's performance management programme, adhering to and promoting internal performance standards.
Person Specification
Experience in a credit control / rent collection role within a busy office environment.
Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage
Must be highly numerate and accurate with strong attention to detail
Tenacious, presentable, assertive and self-motivated
Excellent verbal and written communication skills with professional telephone manner
Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues
Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc.
Able to work to tight deadlines and manage time effectively
Good skills in Microsoft Office products (Excel, Word, and Outlook)
Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage.
What You Can Expect From Us
You will be joining a friendly, entrepreneurial and inclusive culture.
We are driven by our core values and aim to embody them in all we do.
We aspire to be refreshingly different and achieve this through using our unique perspectives, capabilities and expertise.
We are bravely ambitious by going beyond what is required of us, and we are successful together; trusting one another and working collaboratively to achieve great results.
We recognise our employees are our most valuable asset, and our benefits scheme, employee engagement opportunities and Learning & Development offerings are our commitment to you and your career with us.
We offer personal support, a competitive salary and a fantastic benefits package.
If you chose to join BNP Paribas or one of our subsidiaries, we will develop your strengths and fulfil your career ambitions.
BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status.
Please note that candidates selected to commence the recruitment process may be asked to undertake a test or to demonstrate their abilities prior to any offer being made.
Furthermore, please note that all candidates selected to commence the recruitment process will undergo an internal background screening process as per Group policies.
Personal data will be managed in compliance of the BNPPRE Ireland GDPR policy which is available on BNP Paribas Real Estate Ireland is an equal opportunity employer.
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