Social Media Content Analyst

6 days ago

Dublin, Dublin City, Ireland Cpl Full time

SOCIAL MEDIA CONTENT ANALYST - ALBANIAN SPEAKERAre you an Albanian speaker with a passion for social media?
Ready to make a real impact online?
We're looking for a Social Media Content Analyst to help shape a safer and more positive digital space.
This is your chance to use your skills to contribute to a meaningful cause while working with a team that values your expertise.
Together, we can make a difference in creating a better online community for everyone.We offer:
• A full-time, permanent contract with Covalen
• A choice of day shift (9am to 5:30pm) or evening shift (6pm to 2am) from Monday to Friday, with occasional weekend and bank holiday work
• A base annual salary of €31k, with 10% Quarterly Bonus, OTE 34k
• Evening shift has an additional 25% increase from 10pm to 2am, plus travel allowance, bringing total potential earnings up to €41k
• 25 days of annual leave, private healthcare, and pension contributions
• Extensive training and access to CPL's Wellness Programme
• Bike to Work and Tax Saver SchemeYou need:
• Fluency in Albanian (C1/C2) and English (C1)
• A valid Stamp 4, 1G, or EU passport (required)
• In-depth cultural understanding and awareness of current affairs in the region
• Strong problem-solving abilities, attention to detail, and critical thinking skillsYour Role:
• Investigate and resolve reported issues, including account support and abusive content, via our ticketing system
• Enforce community guidelines by addressing reports of abuse on the platform
• Stay updated on clients' products and community standards
• Use your regional insights to provide scalable solutions and support the online community
• Analyse data to continuously enhance user experience
• Spot trends and escalate critical issues to the global team
• Identify workflow inefficiencies and suggest improvementsPlease note, this role may involve reviewing sensitive content, so working from our office in Sandyford - D18 - is essential.We're on the lookout for ambitious, social-media-savvy individuals who are driven to create a safer online environment.
If you're ready to bring your expertise to a rewarding cause, we want to hear from you
Apply now to and join a team dedicated to making a real-world impact.

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