Alignment Engineer

12 hours ago

Waterford, Waterford, Ireland Ekco Group Full time

About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.
? In a few words, we take businesses to the cloud and back
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, South Africa, Malaysia& Ireland.
The role
Key Responsibilities

• Discovering business risk though objective standards and regular assessments.

• Perform alignment visits on a regular schedule.

• Build a technical relationship with the client.

• Dedicate a full day at a customer's location.
Schedule Six months in advance.

• Complete scheduled reactive tickets as assigned while on site.

• Train end users to use the service desk for all non-proactive matters that may arise while on site.

• Document all configurations of technologies (including LAN diagrams) for easier troubleshooting and reconfiguration.

• Perform in-house helpdesk alignment assessments based on ticket type, customer and endpoint trends.

• Administration of and contribution to the running of the Cloud Radial platform.

• Administration of and contribution to the running of the Security Awareness Training platform.

• Administration of and contribution to the running of reports within the Network Detective platform.

• Onboard security services for new and existing clients with AISP contracts.
Key Requirements

• Communication Skills: Strong oral and written communication skills in English; ability to present information clearly.

• Problem Solving: Ability to identify problems timely, information analysis, develop alternative solutions, and resolve issues early.

• Business Ethics: Treat people with respect; keep commitments; inspire trust; work with integrity; uphold organizational values.

• Team Building: Balance team and individual responsibilities; work well in group problem-solving situations.

• Analytical Skills: Use experience and logical reasoning to solve problems effectively.

• Education: College degree (three-year college or technical school) preferred in IT or related technical field.
Preferred Certifications
AZ-900
Network +
SC-900
MD-102
Benefits/Perks
? Time off - 25 days leave + public holidays
x1 day Birthday leave per year
Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
? EkcOlympics - a global activity for fun
Learning & development - Unlimited access to Pluralsight learning platform
A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
? Microsoft's 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values
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