Reservations Agent

The Montenotte is an independent, privately-owned, luxury destination hotel situated in the heart of Cork.
Built within a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish.
Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner; offering all guests the luxury to rest and play, enjoying a truly urban escape experience.
The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World We are Certified a Great Place to Work 2025 as part of Failte Ireland's Employer Excellence Programme.
Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort Hotel in Ireland.
Property summary:107 stylish guestrooms and suites and 26 self-catering Residences.Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guestsThe Gallery Suite - a private meeting and banqueting suite for up to 60 guestsBellevue Spa - a luxurious award-winning spa with six treatment rooms, offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitnessWe are now looking for a Reservations/Switchboard Agent to join the team
Main Responsibilities:* Processing of reservations, cancellations and modifications promptly.
* To handle guest enquiries relating to the hotel including reservations, dining, and general queries in a competent and efficient manner.
* To respond to all Guests/prospective guests enquiries by email in a professional, efficient and friendly manner.
* To be able to describe accurately all the bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
* To proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell e.g. upgrades, dinner, activities etc. are maximized.
* To carry out all duties in line with departmental Standards Manual.
* To have a thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special events.
* To be knowledgeable and informed about the introduction of products.
* To answer the switchboard in a friendly & engaging manner, directing calls appropriatelyOur #MPeople are our business
The Montenotte offers a variety on employee benefits, including:World class employee changing facilities and a stylish employee restaurant Croi.Bespoke Montenotte uniforms for all guest-facing employees.Group discount HSF Health Plan.Learning & development opportunities.Career guidance & coaching.Culinary apprenticeships.Trainee management development programmes.Internships & work placement opportunities.Graduate development programmes.Employee wellness programmes.Trained mental health first aiders & an employee assistance programme.A free meal in our employee restaurant Croi while on duty.Free use of the Motion Health Club with facilities including:Free weekly employee exercise class every Thursday morning.Access to personal training & fitness assessments.25% discount off food in Panorama.25% discount off spa treatments at Bellevue Spa.Access to the cycle to work scheme.Access to the travel pass scheme.Employee engagement and recognition programmes.Referral reward scheme.Opportunities to participate in sustainability and health & safety opportunities.
#MPeople events.
#MPeople sporting activities.
#Mpeople community engagement with our local community & our charity partner, Pieta.