Cloud Migration Manager

Overview
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Cloud Migration Manager
role at
ServiceNow
.
Company description and context have been trimmed to focus on the role and essential information for applicants.
Job Description
ServiceNow is building an exciting team (GCS Cloud Migration Services) to facilitate, and ultimately automate, a seamless customer migration experience.
The Cloud Migration Manager will guide a desired customer instance through the various steps required to be executed properly.
The mission is focused on end-to-end orchestration and visibility, partnering with the right internal teams or external customers to make the required steps happen.
What You Get To Do In This Role
Track and report on status of migration requests from initial trigger to completion
Take steps to assign work items properly across teams, monitor timeline execution, establish SLAs where needed.
This may include creating and assigning change tasks for migrations, checking status updates, and ensuring SLAs are met
Directly engage with customers to explain the migration process, build confidence in ability to execute, and push through customer resistance to achieve migration objectives
Directly engage with teams/systems outside of GCS where needed (e.g., perform entitlement checks if not automated and coordinate with required parties)
Serve as process owner for end-to-end moves, identifying automation opportunities and evolving the group from manual steps to automation and exception monitoring
Identify opportunities to automate where appropriate
Qualifications
1-2 years of experience working with SaaS Cloud Infrastructure environments
Previous experience with ServiceNow Cloud Infrastructure is strongly preferred
A solid foundation in Project Management
Comfortable in a technical environment
Customer-facing role with a customer-first mentality
Critical thinking, analysis, troubleshooting, and problem-solving expertise
Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
Strong written and verbal communication skills with ability to initiate and manage relationships with customers at all levels
Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
A quick, can-do attitude to handle fast-paced and dynamic situations, challenges and customers
Role may include on-call rotation to cover production migrations as needed
Equal Opportunity and Accommodations
ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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