Senior Site Reliability Engineer

The Red Hat OpenShift Dedicated Site Reliability Engineering (SRE) team is looking for a Senior Software Engineer to join our global team.
In this role, you will work on Red Hat OpenShift, which is enterprise Kubernetes, as part of a team that develops and operates Red Hat OpenShift Dedicated, a public cloud service based on Red Hat OpenShift for large enterprise customers.
You'll play a key role in contributing to solutions that make Red Hat OpenShift Dedicated scalable, featureful, resilient, and secure while maintaining a balance between development and operations work.
You'll contribute to the design and development of automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public clouds.
You'll participate in a global on-call rotation and help lead incident management, root cause analysis, and continuous improvement activities, managing engineering efforts against a service-level agreement (SLA) and error budget.
OpenShift SRE is a sophisticated, global, fast-paced team inside the world's open source leader with constant opportunities to learn new skills and innovate new solutions to meet our customers' demands.
As a Senior Software Engineer on this team, you will directly contribute to Red Hat's success in the rapidly growing Kubernetes as a Service (KaaS) market.What you will doDesign and write automation software to provision, upgrade, monitor, and heal a large global fleet of Red Hat OpenShift clusters deployed across multiple public cloudsIdentify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutionsParticipate in the release cycles of our offerings, deploying code to integration, staging, and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tooling, monitoring, and change managementPerform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threatsInteract with automated monitoring and healing infrastructure to ensure healthy environmentsProvide engineering support to Red Hat's global technical support team to resolve customer issuesCreate and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environmentParticipate in a global on-call rotation, including periodic weekend and holiday on-call dutiesWhat you will bring3+ years of software engineering experience using object-oriented languages; Golang and Python are preferenceExperience managing Linux-based systems in a public cloud like Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft AzureCommercial experience with enterprise system monitoring; knowledge of Prometheus is a plusExperience with container technology, Kubernetes, Openshift and configuration management tools ( Red Hat Ansible Automation, Puppet, or Chef) is a big plusDemonstrated ability to quickly and accurately troubleshoot systems issuesSolid written and verbal communication skills in EnglishAbout Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
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