Service Advisor

2 days ago

County Dublin, Ireland Spirit Motor Group Full time

We are looking for experienced service advisors to join our team in Ford in West Dublin.
Our well-trained staff provide the highest level of service to all our customer brands.
We work in modern bright offices and provide great support and guidance for our teams ensuring they are as up to date as possible with training in the latest technologies and systems.
Please apply with your CV and outline your most appropriate experience for this role.
Please also advise your current work permit status if you are from outside the European Economic Area.
About the role: you will be scheduling customer vehicle service bookings by phone, email and walk-in determining workshop availability for service, maintenance and repair work meeting and greeting all service customers promptly and professionally checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop maintaining up to date progress of your customer vehicles undergoing service and/or repair advising and agreeing with customers on additional work or costs ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of work-in-progress liaising with other teams in the business, management, reception, sales, warranty, parts assisting with gathering customer service feedback As a front line member of staff, you will always be a brand ambassador for the Spirit Motor Group ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice Skills and experience: Excellent front line customer service skills and experience at least 2 years experience in a similar role in the motor industry a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview good communication, interpersonal and presentation skills good attention to detail for recording all relevant details in documentation and systems.
ability to prioritise, multi-task, manage time effectively particularly at peak times ability to work on own initiative when required or as part of a small team flexibility in your approach to work Full, valid, current driving licence for driving in Ireland If you are from outside the EEA, you will need to hold a current work permit for Ireland Reward package: Fulltime permanent contract with a leading motor group in Ireland Competitive Salary 22 days paid annual leave Manufacturer Training Contributory Pension Plan Team and individual bonus plans Access to Benefit, our discounts, learning and wellness app Employee Assistance Programme and access to a wellbeing app Skills: Customer service Aftersales Scheduling admininstration communication

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