Experienced Service Advisor

6 days ago

County Dublin, Ireland Msl Motor Group Full time

MSL Service Centre North Dublin, part of MSL Motor Group, is a dynamic after-sales dealership, representing multiple leading brands and delivering exceptional aftersales service to our valued customers.
In our state-of-the-art aftersales facility, the aim of our passionate team is to ensure that every customer experience is seamless, professional and satisfying.
We are currently seeking an Experienced and motivated Service Advisor to join our busy Service Department.
If you thrive in a fast-paced environment and excel at customer service, we want to hear from you
What We Offer: A competitive salary with performance-related incentives.
Opportunities for professional development and career progression.
A supportive and inclusive work environment.
Car purchase scheme & employee discount.
22 days annual leave increasing to 25 after 5 years.
Sick pay scheme.
Onsite car parking.
PRSA company contributions.
Health & Wellbeing Initiatives VHI Employee Assistance Programme, Flu Vaccines, Eye Tests, Cycle to Work Scheme.
The successful candidate will ideally: Excel at understanding, anticipating and meeting customer needs.
Exhibit excellent communication and interpersonal skills.
Be competent in advising and selling.
Possess excellent problem-solving ability.
Work well under pressure.
Have strong organisational and planning skills.
Be efficient, with good attention to detail.
Work well as part of a team.
Have strong PC skills.
Be flexible in their approach to work.
Must have experience in a similar role.
Have a full, valid and current driving licence.
Have experience within the Motor Industry.
Main duties and responsibilities to include: Establishing, maintaining and developing long-term customer relationships and initiating and managing the service process.
Liaise with the Workshop, Service Reception, Warranty and Parts Department.
Maintaining high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.
Maintain up-to-date progress on each of your customers vehicles undergoing maintenance and repair and liaise with your customer as needed on any additional work or costs.
Determine workshop availability and schedule customer bookings by phone, email or from walk-in customers wishing to book maintenance and repair work.
Meet customers when they arrive with their vehicle and establish a clear understanding of what maintenance and repair work is to be carried out.
Ensure that the customers vehicle is ready at agreed day/time and explain all maintenance and repair work completed.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
Skills: Exceptional Customer Service Skills Motor Industry Experience Full Valid Driving Licence

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