Senior Receptionist

My Client in a 5 star hotel is looking to recruit a senior hotel receptionist.
If you have 2 years experience working in a hotel receptionist please apply directly or send your CV to for immediate consideration.Main duties
•To greet all guests on arrival, and at all times, in a warm, welcoming and friendly manner
•To carry out our customer relations policy as outlined (displayed in back office)
•To communicate our services and facilities to guests as required commencing with information at check in e.g. bar & restaurant location, courtyard location etc.
And throughout their stay concerning other facilities of the hotel e.g. Leisure activities
•To check guest in/out of bedrooms using room master, balance tills, shift, fill out relevant cash sheets, complete daily business sheets, dinner sheets and communicate any changes with relevant staff members.

•Administrative duties to include type up of menus, table plans, wine lists and any other admin that may be required through the course of the day.

•Act as the first point of contact for escalated guest issues or special requests.

•Assist with training and mentoring new or junior reception staff.

•Ensure all shifts are properly staffed and communicate any shortages to management.

•Review and approve daily business sheets, ensuring accuracy before submission to management.

•Monitor the presentation and cleanliness of the front desk area.

•Liaise with other departments to ensure seamless guest service and communication.

•Manage switch board, answering call on or before the third ring, in a polite & courteous manner and transfer call accordingly or take messages recording all important details in the handover diary.

•Communicate with reception and reservations team giving a full and complete handover of any important information at the end of each shift.

•To deal with any customer complaint in a professional manner and notify management of these
•To ensure that the guests needs and requirements are met, without always having to be specifically asked by the guest i.e. anticipation and forward thinking make for the best possible service
•To ensure a high standard of personal hygiene and grooming
•To wear the relevant uniform as directed by management at all times
•To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.

•To carry out fire drills
•To observe all safety procedures and rules
•To take reservations as necessary and ensure that all charges are correctly posted to bills
•To become familiar with all other procedures for reception which the property requires
•To report and where possible take action on incidents of accidents or damage
•To attend all training courses and meetings as notified to you by management
•To carry out any other duties notified to you by management.
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