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Front Desk Hospitality Expert

3 weeks ago

Cavan, Cavan, Ireland beBeeReceptionist Full time €30,000 - €40,000
Senior Receptionist New

Job Summary:

  • To provide exceptional customer service and ensure a warm welcome to all hotel guests.
  • To communicate hotel facilities and services effectively, addressing any queries or concerns guests may have.
  • To efficiently manage the check-in and check-out process, balance cash tills, and complete relevant financial reports.
  • To undertake administrative tasks, including preparing menus and table plans for events.
  • To serve as the first point of contact for guest issues or special requests, providing timely solutions and support.

Responsibilities:

  • To assist with training and mentoring new reception staff, ensuring they have the necessary skills and knowledge to excel in their role.
  • To coordinate staffing levels across shifts, communicating any shortages to management promptly.
  • To review and approve daily business performance reports, identifying areas for improvement.
  • To maintain the presentation and cleanliness of the front desk area, adhering to high standards of hospitality.
  • To collaborate with other departments to deliver seamless guest experiences.

Requirements:

  • A minimum of 2 years experience working in a hotel receptionist capacity.
  • The ability to thrive in a fast-paced environment, prioritizing tasks and managing multiple responsibilities effectively.
  • Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service.