Night Supervisor

About Us:
At Dublin Simon Community, we're dedicated to making home a reality.
We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.
If you share our values and want to make a difference, we'd love to hear from you.
We're looking for client-focused, friendly, and adaptable individuals to join our team.
We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.
Job Title: Homeless and Community Services Night Supervisor
Job Purpose: Support the on call service manager and teams in Homeless and Community to ensure the provision of high standards within Dublin Simon and work consistently to best practice standards, meeting the needs of service users.
Reports to: Service Manager
Location: Dublin Simon Community Homeless and Community Services (Dublin Base Service, but oversight on Kildare, Wicklow, Meath and Louth.)
Hours of work:Supervisors are expected to undertake a 7 day liability working on a rota to include night shifts, weekends and work 37.5 hours per week.
Duration: Permanent contract
Core Job Requirements
Operational:
Oversee the operations of the services at night, supporting the On Call manager in the night time management of the services.
Ensure consistency of handover between shifts either on site or remotely.
Monitor completion of Night duty tasks and operations of each shift and ensure recording of same by staff team.
Report any concerns to service manager or On Call if required.
Lead the induction and training of NSW staff and new staff in operational duties.
Support the team and On call service manager to manage the delivery of shift operational functions of the service/services.
Provide the main point of contact for maintenance issues liaising with relevant maintenance stakeholders and follow agreed processes to ensure prompt response during the night shift, and include Day Manager to ensure follow up.
Provide the main point of contact for On Call Manager at night, and provide immediate response to critical incidents in person when required.
Be based in one site, however present where required during the shift and your primary site will rotate as required by the Senior Manager Team.
Implement the cash management policy and conduct regular audits of the cash management processes in the service, reporting to the service manager.
Ensure the client feedback management policy and procedure is fully implemented locally, responded to promptly and service user participation is developed on an ongoing basis.
Oversee the rotas across the service at night, ensure shifts are covered according to local policy.
Maintain records in and report on Time Management Systems and other reporting requirements.
Report all moves and shift changes via email to the service managers and flexi manager for seamless communication from night to day.
Perform all relevant administration for the above.
Provide information & advice to staff on frontline services as first point of contact if required when on call manager is not available.
Health and Safety:
Provide the initial response and support to staff for incidents and assist the service manager with overall incident management.
Ensure the implementation of recommendations and preventative or corrective actions from incident reports.
While on site in primary service, you will be expected to present for incident management and staff supports during your shift.
Monitor the cleaning, hygiene and HACCP standards of the building and support the team to ensure a high standard is maintained.
Be the main point of contact for service managers in terms of reporting any compliance issues.
Support the team and service manager to ensure high standards of health and safety in the building.
Manage any safeguarding issues or disclosures in line with policy and procedure (They would need to be Designated Officers and trained too).
De-escalate situations where conflict or risk is present.
Care and Case Management:
Support the team and service manager to implement systems and structures within the service relating to case management.
Monitor and report on the implementation of client development programmes.
Implement placement sustainment protocols within the service
Contribute to care and case management reviews as required and support the team in case management.
Undertake audits as required
Quality:
Support the team in the implementation of quality standards.
Support the team and service manager to implement, deliver and review strategic and operational projects in line with the Strategic Plan.
Ensure policies procedures and guidelines are read and understood by staff and contribute to the development of new procedures as required.
Ensure the data protection policy is implemented, make process improvements where possible and audit the service's compliance.
Working Together:
Provide some staff supervision in line with best practice guidelines
Work with and attend meetings with external stakeholders as necessary.
Provide direction on operational tasks to staff team on a nightly basis where appropriate
Ensure ongoing regular communication between the service and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the 'Good Neighbour' Policy.
Requirements of all Dublin Simon staff:
Commitment to the mission of Dublin Simon Community and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations
To participate in regular supervision with your line manager
To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Dublin Simon as a whole
To report any area of concern to your line manager in a timely manner
To show reasonable flexibility in relation to hours of attendance to meet the needs of the work.
Work during unsocial hours may be required.
Have a flexible approach to the work in response to organisational change, development and review of best practice.
Participate in and engage with a performance management programme.
Identify training needs with your line manager and participate in training opportunities appropriate to the role
You are responsible for managing health & safety standards in your service in line with Dublin Simon Community policies
To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate
To undertake other duties as may be requested by the line manager from time to time
To undertake your work in a manner that is friendly, flexible and informal.
Note:This Job Description will be reviewed and updated in line with the needs of the work.
This role may require night work and weekend work.
PERSON SPECIFICATION
Qualification
Proven Knowledge
Knowledge of services in the Homeless sector
Understanding of why people become homeless and the needs they have.
Problem solving and Decision Making
Delegation and Communication
Organisational skills
Attitude and Motivation of Self
Record keeping and report writing skills.

• Developing, implementing and evaluating action plans.
Driving change improvement initiatives, team development and systems implementation.
Experience
Min 2 years experience in homeless services or working with vulnerable and disadvantaged groups.
Team leader or supervisor experience.
Experience working in a residential homeless service setting.
Must be a driver
Demonstration of Competencies
Commitment to providing the highest levels of quality service
Respect for others
Openness to change
Commitment to Practice and professional development
Good Communication; oral and aural and written
Commitment to health & safety
Promoting choice, independence, health and education.
Facilitating physical and mental well being.
Needs assessment, care planning and review for individuals
Focused on outcomes
Contributing to the prevention and management of challenging behaviour
Contributing to the protection of individuals
Advocacy
Effectiveness & Professional Practice
Commitment to effective Professional Practice
Planning and organising
Analysis & problem solving
Initiative and taking responsibility
Working Together
Leadership
Influencing and negotiating
Resilience and positive outlook
Effective team working
Developing external relationships
Benefits to working with Dublin Simon Community:
25 days annual leave
5% matched contribution to your pension
Paid Sick Leave Policy
Paid Maternity Leave Policy
Bike to Work Scheme
Commuter Travel Tax Savers Ticket
Please note:
If you are unsure of any of the requirements, please contact the Recruitment Team at
Shortlisting will continue throughout the recruitment process.
Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.
Please download to view supporting documents below.
Human Resources Department5 Red Cow LaneSmithfieldDublinD07 PD37Ireland

Recruitment Office
Dublin Simon Community5 Red Cow LaneSmithfieldDublinIreland
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