Datacenter Engineer
2 weeks ago
Our client is a trusted leader in providing technology solutions that drive business success.
Our services cover a wide range of IT infrastructure, including data center operations, cloud services, and cybersecurity.
We are dedicated to delivering superior performance, efficiency, and security for our clients' IT environments.
Overview
This role is centered around the maintenance and deployment of data center, server, and network hardware.
You will be engaged in troubleshooting hardware issues and managing large-scale infrastructure builds under tight deadlines.
Responsibilities
Daily Operations: Focus on addressing server, network hardware, and infrastructure issues as they arise, ensuring smooth data center operations.
Infrastructure Builds: Participate in the deployment of large-scale infrastructure projects, often with tight timelines.
Cable Troubleshooting: Diagnose and resolve connectivity problems related to copper or fiber cabling, ensuring fast and efficient repairs.
Technical Communication: Deliver clear and professional technical information, particularly in configuring and troubleshooting complex systems.
Customer Support: Utilize internal ticketing systems to efficiently manage and resolve technical issues, while providing excellent customer service.
Hardware Repairs: Identify and troubleshoot server hardware issues, including component replacements for malfunctioning parts.
Equipment Management: Handle the receiving, tracking, and deployment of server and network hardware.
Spare Parts Control: Monitor and manage on-site spare parts inventory to ensure availability and organization.
Installation & Racking: Perform racking, cabling, and installation of both server and network infrastructure; coordinate additional services as needed.
Process Improvement: Follow established processes to enhance system stability and performance.
Update documentation such as port maps, rack layouts, and asset records using DCIM and power management tools.
Policy Compliance: Ensure compliance with all applicable policies and procedures within the data center environment.
Solution Implementation: Deploy infrastructure solutions that support the company's growth while mitigating risks and maintaining scalability.
Cross-Department Collaboration: Work collaboratively across different teams and departments to align infrastructure with broader business objectives.
Maintenance & Repairs: Conduct routine maintenance and physical part replacements for servers and network infrastructure.
Travel: Potential for travel to other data center locations to assist with additional projects as necessary.
Qualifications
2+ years of experience in a high-availability, secure data center environment within IT/Technical Operations roles.
2+ years of hands-on experience troubleshooting and resolving data center, network, or server hardware issues.
Practical experience in racking, physical maintenance, and management of data center hardware.
Preferred Skills:
Strong attention to detail, particularly in cable management and organization.
Thorough understanding of copper and fiber cabling in a data center context.
Experience with data center documentation and asset tracking tools (e.g., Jira, Confluence, Visio, DCIM).
Knowledge of Juniper, Cisco, Dell, or HP hardware is a plus.
Self-starter with the ability to complete tasks independently.
Capable of performing physical tasks such as lifting hardware and working at heights.
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