Patient Services Scheduling Agent

Job Description Job Title: Patient Services Scheduling Agent Department: Patient Services / Hospital Services Reports to: Patient Services Team LeaderDate: 2025 Overall Purpose of JobOur mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.
The overall purpose of this role is to facilitate patient access by scheduling the patient's appointment in a timely and accurate manner.
Key Responsibilities and DeliverablesAbility to handle high volume of callsResponsible for maintaining the fax drive, emails and online bookings to ensure that all appointments are scheduled in a timely mannerProvide a customer focused service.Ability to multi-task and prioritise is a requirement.Coordinates changes in appointments by cancelling and re-scheduling as necessary.Establishes and maintains open and professional demeanour and communication with ancillary departments within the Hospital and physicians whose services are scheduled by this departmentMakes the most effective and efficient use of developments in information technology for both patient care and administrative support.When trained assist in the training and development of new employees.
Open to new learning opportunities; adaptable to change.Displays positive attitude at all times and discusses decisions or policies in a positive, problem-solving wayTarget focused to ensure KPI's are delivered.Collects and confirms patient demographic and insurance information as required, and enters data accurately into the department's Scheduling system.Responsible to communicate scheduling issues with managementEssential Duties includeAnswering phones and follow up on queries.Scheduling of procedures.Insurance validation.
Understands the Insurance claim methods and types of cover relevant to Beacon.
Liaison with referring physician, staff and patients.Excellent keyboard skills with minimum of 50wpm.Have good knowledge of Microsoft Office and ECDL.
Have basic knowledge of computers and Microsoft Windows software.
Operates word processing equipment to compile, type, revise, combine, edit, print and store documents.Must be able to work under pressure and as part of a busy team.Be flexible, reliable, detail orientated.
Work well with others.
Have excellent verbal communication skills.
Personal and Professional ResponsibilitiesThe post holder is expected to:Adhere to the Hospital's mission and VisionMaintain patient confidentiality including authorisation of the release of medical informationAbide by Hospital policies and all regulatory requirements including mandatory trainingHave excellent customer care and communication skills, both written and verbalHave excellent knowledge of computers and Microsoft Windows software and keyboard skillsHave excellent time management skills and ability to multi-task and prioritize workHave excellent personal presentation and interpersonal skillsBuild collaborative relationships through strong teamwork across the organizationOpen to new learning opportunities; adaptable to change.
Be flexible and reliable.
Hours of work will on occasion be subject to change.Focussed on continuous service improvement.ConfidentialityYou will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality.
To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work.
The extent and speed of change in the delivery of health care is such that adaptability is essential in this position.
The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.
Person Specification Qualifications Leaving Certificate or equivalent.
Experience Minimum 2 years of experience in customer facing administrative roles.Computer literacy, including experience using MS Excel & WordPrevious experience in a healthcare setting is desirable.Job Specific Competencies and KnowledgeAbility to communicate effectively and courteously with a wide range of individuals including: patients; referrers; Consultants; clinical & non-clinical hospital staff; health insurance staff.Ability to work consistently and accurately with processes and proceduresExhibits ability to work as member of a team in daily performance of duties.Have a high capacity for responsibility and individual initiativeDemonstrate ability to write clear and concise English.
Personal Competencies All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service.
Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager or hospital management.
This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing.
As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.