Professional Services Enablement Manager

Overview
At Cloudera, we empower people to transform complex data into clear and actionable insights.
With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.
Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.
About the role
Cloudera is seeking a Professional Services Enablement Manager to drive the strategy and execution of technical enablement across our global Professional Services & Training (PS&T) organization.
This role ensures that our consultants are equipped with the knowledge, tools, and confidence to deliver complex, enterprise-grade AI and data solutions to customers - consistently and at scale.
In this role, you will drive our PS&T enablement strategy, sourcing and curating technical training content, tracking certification progress, and fostering a strong culture of knowledge sharing.
You\'ll also champion the use of AI tools and modern learning platforms to scale enablement efficiently across geographies.
You'll collaborate closely with internal PS leaders, field enablement teams, and product experts to ensure alignment between our enablement initiatives and the evolving demands of our platform, customers, and delivery teams.
What you will do
Drive the Services Enablement Strategy - Lead a unified enablement strategy aligned with business priorities, collaborating with regional teams (AMER, EMEA, APAC) to tailor programs to local delivery needs.
Curate and Facilitate Technical Enablement - Source, organize, and manage technical enablement content and certifications.
Track adoption and completion.
Leverage AI to Scale Learning - Apply and promote AI tools to streamline learning delivery and accelerate knowledge discovery and skill development at scale.
Run Knowledge Transfer Programs - Coordinate regular global KT sessions on product features, implementation best practices, and project methodologies.
Partner with our team of expert consultants and architects on content.
Foster a Culture of Learning & Sharing - Champion knowledge sharing across the global PS&T team by spotlighting key learnings, surfacing field best practices, and amplifying insights from projects, products, and peers.
Support Delivery Readiness & Knowledge Management - Equip consultants for delivery success by helping structure and scale access to reusable assets, best practices, and internal knowledge systems.
Partner with Field Enablement Teams - Coordinate with Cloudera's broader Field Enablement teams to ensure cross-functional alignment between Professional Services, Solution Engineering, and Sales teams.
What you may bring
8-10+ years of experience in technical enablement, professional services, or consulting organizations, with a track record of building impactful programs for technical teams
Experience curating or managing training programs, certification tracks, or knowledge management
Passion for using modern tools (including AI) to simplify and scale enablement efforts across global teams
Exceptional organizational, communication, and cross-functional collaboration skills
A growth mindset with the ability to drive learning culture across distributed, technical teams
Familiarity with consultant roles and the dynamics of PS delivery teams, including project readiness requirements and customer success drivers
General understanding of enterprise data platforms, cloud ecosystems (AWS, GCP, Azure), or AI/ML technologies
You may also have
A curiosity for emerging AI tools and a habit of experimenting with new technologies to enhance learning, productivity, and knowledge sharing within technical teams.
Experience contributing to global enablement programs spanning multiple time zones and regions
Experience in consulting or technical delivery for a Services organization, with insight into how enablement supports real-world project success.
Experience working with Cloudera or similar data platforms
What you can expect from us
Generous PTO Policy
Support work-life balance with Unplugged Days
Flexible WFH Policy
Mental & Physical Wellness programs
Phone and Internet Reimbursement program
Access to Continued Career Development
Comprehensive Benefits and Competitive Packages
Paid Volunteer Time
Employee Resource Groups
EEO/VEVRAA
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