Deal Desk Specialist

4 months ago


Galway, Ireland Diligent Full time

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at .

Position Overview

The Deal Desk Specialist (DDS) will be responsible for Diligent’s pre-invoicing process, preparing quotes and agreements for the sales and customer success teams. This is a highly visible role that will partner with the sales, legal and finance teams to ensure customer contracts are accurately represented in salesforce (SFDC) prior to workflow integration with our ERP and invoicing. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales organization, ensuring an efficient and accurate process. Reporting to one of the Deal Desk Leads, this role will have a high impact on Diligent’s revenue recognition and Accounts Receivable processes. This role will also actively participate in the integration of acquired companies.

Key Responsibilities

  • Build & approve customer quotes & contracts in SFDC.
  • Ensures all Support requests are processed with expediency and accuracy within the designated SLA.
  • Maintain a thorough understanding of Diligent products and services.
  • Support all of Revenue Operations in the integration of acquired companies in SFDC.
  • Ability to work a flexible schedule as needed for month-end, quarter-end, and year-end close.
  • Other duties as assigned.

Required Experience/Skills

  • Bachelor’s Degree required.
  • Must have strong attention to detail.
  • Strong work ethic and willingness to take ownership for wide-ranging responsibilities.
  • Excellent interpersonal skills, flexibility to accommodate different situations and temperaments.
  • Ability to multi-task and work in a fast-paced and demanding global environment.
  • Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
  • Superior organization and prioritization skills
  • Ability to perform under pressure and meet tight deadlines.
  • Strong communication skills, both verbal and written Preferred Experience/Skills:
  • Salesforce and NetSuite experience preferred.
  • DocuSign CLM or similar contracting experience preferred.
  • German language proficiency would be a plus.

What Diligent Offers You 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's and . We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at .

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.



  • Galway, Ireland Hays Specialist Recruitment Full time

    Your new company Your new company is involved in the construction and maintenance of roads across Ireland. They are now seeking to recruit a Health & Safety Advisor. Reporting to the Group Health & Safety Manager, you will be looking after the Health and Safety function, ensuring the company is compliant with all legal aspects of Health and Safety. This will...

  • Sourcing Specialist

    6 months ago


    Galway, Ireland PEL Group Full time

    Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers across Europe.  We are currently recruiting for a Sourcing Specialist to work within our team based in Galway. The Sourcing Specialist will work closely with managers and cross functional teams within the organisation to help drive cost savings and...


  • Galway, Ireland Hays Specialist Recruitment Full time

    Your new company Our client is looking for an experienced Construction Project Manager to plan and supervise a wide range of construction and other projects from start to finish. You will organise and oversee construction procedures and ensure they are completed in a timely and efficient manner, within budget and with minimum levels of disruption. Advise on...


  • Galway, Ireland The Hardiman Full time

    Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.We have an...

  • Cleaning supervisor

    2 days ago


    Galway, Ireland Mitie Full time

    Hourly Rate: €15.00Location: Thermoking,Trane GalwayShift pattern : Monday to Sunday - 5/7 days a week 8hrs per a day.Starting time between 8-12pm.40 hrs a week. Drivers license essential.About Mitie:Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in...

  • Night Porter

    4 weeks ago


    Galway, Ireland The Hardiman Full time

    Night Porter - The HardimanDo you have a passion for delivering fantastic service and consistently high standards?Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many...


  • Galway, Ireland Abbott Full time

    About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160...


  • Galway, Ireland Colas Full time

    The Colas Group operates internationally in all aspects of transport infrastructure. As part of the global organisation, Colas Ireland is primarily involved the distribution of bitumen products, emulsion and emulsifier manufacturing, and the provision of specialist road maintenance services on the national, regional and local road network. In Ireland Colas...


  • Galway, Ireland Celestica Full time

    ​08 - Specialist, Operations Quality Req ID: Remote Position: No Hiring Manager: Pat Murphy Band: 08  Region: Europe  Country: Ireland  State/Province: Galway City: Galway General Overview Functional Area:  Quality (QUA) Career Stream: Operations Quality (OPQ) Role:  Specialist (SPE) Job Title: Specialist, Operations Quality Job Code...

  • Senior Engineer

    1 week ago


    Galway, Ireland AECOM Full time

    Job DescriptionStart here. Grow here.Our Ireland Roads Team currently has a vacancy for a Senior Engineer/ Consultant within our Cork, Dublin or Galway offices following continued growth of the workload and the team. The successful candidate will have a good grounding in road engineering design, urban design, and project management. They should be ready...


  • Galway, Ireland Arup Full time

    A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, Arup is the creative force at the heart of many of the world’s most prominent projects in the built environment. We believe that flexible arrangements, such as hybrid working, create a more inclusive way of working that supports...