Guest Relations Manager

2 weeks ago


Galway, Ireland The Hardiman Full time

Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.


We have an exciting opportunity for an experienced and committed Guest Relations Manager to join us


This role is responsible for ensuring an exceptional guest experience by building meaningful relationships with regular and VIP guests and developing unique, memorable experiences for them.

Key responsibilities:

  • Provide exceptional guest service throughout their stay, anticipating any needs
  • Oversee and assist front desk duties as required to ensure a seamless guest experience
  • VIP guest liaison, creating strong relationships with repeat guests, special occasion guests and high-end groups
  • Liaise with all HODs and hotel teams on special guest requirements
  • Develop unique and memorable guest experiences tailored to special occasions and guest requests
  • Address guest concerns and feedback promptly, collaborating with relevant departments to resolve issues and ensure satisfaction
  • Duty Management shifts, focused on working with VIPs
  • Maintain an in-depth knowledge of local area, making recommendations that will enhance the guest's stay

The ideal candidate:

  • Minimum of two years' experience as Guest Relations / Front Office Manager of a 4/5 star luxury property
  • Proven ability to build and maintain strong relationships with regular guests 
  • Excellent communication skills, with a calm and positive attitude when dealing with challenging situations
  • Proven ability to develop unique and memorable guest experiences
  • Ability to adapt to change, manage pressure, and work independently or within a team
  • Mature and pleasant manner for dealing with customers and team members alike
  • Proficiency in English, both written and verbal, is essential, additional languages an advantage
  • Experience with Opera PMS an advantage
  • Impeccable personal presentation and professional demeanour
  • Expert knowledge on local area, attractions, activities, restaurants, etc


For more information on this position and a detailed job description please email hr@thehardiman.ie



  • Night Manager

    3 weeks ago


    Galway, Ireland The Hardiman Full time

    Do you have a passion for delivering fantastic service and consistently high standards?Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless...

  • Front Office Manager

    2 weeks ago


    Galway, Ireland Victoria Hotel Full time

    The Byrne Hotel Group is looking for a Front Office Manager to join the newly renovated and popular 75 room Victoria Hotel in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.This is...

  • Hotel Duty Manager

    12 hours ago


    Galway, Ireland Choice Hotel Group Full time

    Choice Hotel Group is looking for an experienced Duty Manager to join its team in one of its Galway properties. Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience!Duty ManagerThe effective and efficient management of the day to day operations of the hotel at all times ensuring that the...

  • Accommodation Manager

    2 weeks ago


    Galway, Ireland The House Hotel Full time

    Accommodation Manager- The House HotelThe House Hotel offers Style, Luxury & Comfortable accommodation in Galway. With our exciting new Accommodation Manager vacancy, consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience. The House Hotel is one of the best located hotels in Galway, also located...

  • Duty Manager

    2 months ago


    Galway, Ireland Leonardo Hotel Galway Full time

    Be Yourself – Be an Inspiration to Your Team – Be Leonardo As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure...

  • Front office Manager

    2 weeks ago


    Galway, Ireland The Hardiman Full time

    The Hardiman Hotel - Front Office ManagerAre you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?Do you have a passion for delivering fantastic service and consistently high standards?Consider becoming a part of our diverse and experienced team!The Hardiman Hotel is searching for an experienced Front Office...


  • Galway, Ireland Choice Hotel Group Full time

    Choice Hotel Group is looking for an experienced Accommodation Manager to join its team in one of its Galway properties. Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.Position: Accommodation ManagerDepartment: HousekeepingOperational Responsibilities:1.    The effective and...


  • Galway, Ireland The Hardiman Full time

    Standing proudly on the famous Eyre Square since 1852, The Hardiman offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, the Hardiman has played host to many notable guests and countless special occasions.Now it's your chance to be part of this long tradition!We are seeking an...

  • Bar Manager

    1 day ago


    Galway, Ireland Salthill Hotel Full time

    Bar ManagerThe Salthill Hotel is looking for an experienced Bar Manager for the Blackrock Bar. You will work closely with the Hotel Manager and Directors to improve the offering across the bar as well as developing a new F&B concept. You will have overall responsibility for directing the daily operations of the bar, ensuring compliance with Company standards...


  • Galway, Ireland The Ardilaun Hotel Full time

    The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team. As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience. The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.Responsibilities & Tasks:To operate the...

  • Night Porter

    4 weeks ago


    Galway, Ireland The Hardiman Full time

    Night Porter - The HardimanDo you have a passion for delivering fantastic service and consistently high standards?Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many...


  • Galway, Ireland The Ardilaun Hotel Full time

    The 4-star Ardilaun Hotel is looking for a full-time Maintenance Technician to join the team. Their primary responsibility is to ensure that the hotel's facilities are well-maintained, safe, and comfortable for both guests and staff, while efficiently addressing and fixing any issues that arise.Key Responsibilities:Perform routine maintenance tasks including...

  • Maintenance Operative

    2 months ago


    Galway, Ireland The Ardilaun Hotel Full time

    The 4-star Ardilaun Hotel is looking for a full-time Maintenance Operative to join the team. Their primary responsibility is to ensure that the hotel's facilities are well-maintained, safe, and comfortable for both guests and staff, while efficiently addressing and fixing any issues that arise.Key Responsibilities:Perform routine maintenance tasks including...


  • Galway, Ireland The Hardiman Full time

    This is an exciting position in a busy reservations department, so we are looking for someone with a passion for customer service and excellent attention to detail.The Cluster Reservations Agent is responsible for the management of the day to day operations. You will report directly to Cluster Reservations Manager.OPERATIONAL RESPONSIBILITIES1. To be fully...

  • Bartender

    1 month ago


    Galway, Ireland Byrne Hotel Group Full time

    Experienced BartenderWe have a fantastic new opportunity for a Bartender to join our motivated team in our busy Victoria Hotel in Galway. Reporting to the F&B Manager, you will provide a friendly and efficient service to the hotel guests.Your Main ResponsibilitiesMeeting and exceeding Guests expectations regarding cocktails and beverages.Preparation of all...


  • Galway, Ireland The Ardilaun Hotel Full time

    We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment. Responsibilities: Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other...

  • Chef de Rang

    6 months ago


    Galway, Ireland Ballynahinch Castle Full time

    Ensure that guests receive immediate recognition in a courteous and professional manner at all times.Ensure that guests are always offered assistance or service even outside of departmental duties.Support the manager & your team in providing the highest possible standards at all times.Ensure that colleagues are supported at all times and that any new team...

  • Hotel Receptionist

    5 days ago


    Galway, Ireland The Hardiman Full time

    The Hardiman Hotel - ReceptionistAre you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team? Do you have a passion for delivering fantastic service and consistently high standards?Consider becoming a part of our diverse and experienced team!The Hardiman Hotel is searching for an experienced receptionist to...

  • Receptionist

    1 week ago


    Galway, Ireland The House Hotel Full time

    Receptionist- The House HotelThe House Hotel offers Style, Luxury & Comfortable accommodation in Galway. With our exciting new vacancy consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.The House Hotel is one of the best located hotels in Galway, also located only 5 minutes from Eyre Square...

  • Sales Manager

    1 month ago


    Galway, Ireland The Ardilaun Hotel Full time

    The 4-Star Ardilaun Hotel is looking for a Sales Manager to join the team.As the Sales Manager you will oversee daily operations, ensures efficient workflow, and support the sales team in achieving targets. This role demands strong leadership, organizational skills, and a customer-focused mindset. You will be responsible for driving growth and ensuring the...