Hotel Duty Manager

1 month ago

Galway, Ireland Choice Hotel Group Full time

Choice Hotel Group is looking for an experienced Duty Manager to join its team in one of its Galway properties. Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience


Duty Manager

  • The effective and efficient management of the day to day operations of the hotel at all times ensuring that the defined 4* standards are implemented and adhered to by all service personnel.
  • To create a welcoming and friendly environment that results in it being a pleasant atmosphere for both guests and team members alike. To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times. 
  • To ensure that good communication exists within each department and that you regularly liaise with each department throughout the day to ensure that operations run smoothly.   To ensure that all team members on duty are fully informed of the incoming events of the day / week and know:

When on duty:

  • Leave / give a full handover to/ from Night team and Duty Manager
  • Have a high presence level in specific departments during peak/busy times e.g. breakfast, check out / in, dinner service etc. as the need arises.
  • Guest Liaisons - interact with guests, handle any queries, assist with site inspections, address any complaints, rooming etc.
  • To be fully familiar yourself, and ensure that all team members have an extensive knowledge of the hotel facilities, services, rates, menu content, opening times etc.
  • To actively encourage and ensure that all the departments work closely together, providing beneficial support for each other, being able to multi-task and actively help out in each area e.g. rooming guests, check in/out, breakfast / dinner / lounge service cover etc.
  • To work in conjunction with the Sales Department/Hotel Management/Reservations in relation to sales action plans, promotional events, brochure production and site inspections to generate sales/revenue growth.

 Financial responsibilities:

  • To apply efficient cost controls through effective management of departmental costs/ purchasing, security, staff/labour costs and efficient systems of operation.
  • maximise all revenue/sales opportunities in order to achieve budgets.
  • To achieve budgeted targets as defined.
  • To ensure that all charges are correctly posted/charged and all monies are accounted for.
  • To reduce wastage through effective training and monitoring of staff.


Food & Beverage Service Areas -

  • Take a proactive management role in supporting the HODs who oversee the Restaurant, Lounge & Bar areas.  Actively becoming involved in day to day operations in a hands-on capacity.
  • To demonstrate a high level of integrity and confidentiality at work and in matters relating to the operations of your department, the hotel and the company.
  • Attendance/Punctuality/Flexibility - to lead by example and ensure all personnel arrive for work in good time
  • To ensure flexibility within the department e.g. absence is covered, over time is worked as necessary etc. and monitor absences in the workplace.


Continuous Improvements -

To proactively:

  • Introduce new ideas, suggestions and systems that continuously improve our   standards of service and product experience. 
  • Actively, supporting change positively in order to improve.
  • Encourage and support ideas from your team, getting them involved.



Essential Requirements: 

  • Excellent interpersonal and communication skills, creative problem solving skills and the ability to prioritise workload Experience of working in a busy environment and working to tight deadlines 
  • Demonstrated ability to work on own initiative and as part of a team to meet immovable deadlines 
  • Excellent organisational skills/time management Attention to detail and excellent written communication skills 
  • Experience of producing and manipulating reports 
  • A flexible approach to work and openness to assisting the operation from time to time. 
  • Experience in a wide variety of office applications/software package 
  • Fluency in English plus one other European language would be advantageous.


Benefits:

  • Development and progression opportunities across Choice Hotel Group
  • Meals on Duty
  • Reward schemes
  • Discounts in Choice Hotel Group
  • Bike to Work Scheme


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