Night Porter

6 months ago

Galway, Ireland Ballynahinch Castle Hotel Full time

Ballynahinch Castle Hotel, one of Ireland's finest luxury castle hotels situated in the most beautiful location in the heart of Connemara. A proud member of the prestigious Relais & Chateaux and 

Voted #7 Resort Hotel in in the UK & Ireland by Travel & Leisure and #3 in Ireland by the readers of Conde Nast magazine. Set in a private 700 acre estate of woodland, rivers and walks in the heart of Connemara, Co. Galway. 

We are looking for experienced candidates to join our team and we look forward to hearing from you.


The role of Night Porter at Ballynahinch Castle Hotel & Estate is to ensure that all guests are cared for and their requests are dealt with in a timely manner and the Front of house areas are kept and maintained to a high standard.



ROLE & RESPONSIBILITIES:

Ensure a high standard of communication is kept between you and the front desk team


   Responsible for the overall security of the hotel at night


To foster a shared enthusiasm among all staff in an environment of mutual respect and support


Work with and as part of the team in delivery of service, constantly review, retrain, and improve standards


Demonstrate the principle of engagement with guests, capitalising on all and any opportunities to demonstrate attention and care. Celebrating their decision to stay with us.


To respond positively to all special requests


Maintain friendly guest care


To comply with company regulations regarding:

a) Fire.

b) Health and Safety

c) Hygiene

e) Customer Care.

f) Security

g) GDPR regulations



OCCASIONAL DUTIES:

To carry out any other tasks outside normal daily or weekly routine but within

the overall scope of your position.


PACKAGE:


Complimentary state of the art gym for employees.


Complimentary meals on duty.


Professional training and development opportunities both internally and externally.


Discounted hotel rates for friends and family, subject to availability and season.


Discounted rates for onsite activities and dining outlets.


Access to a worldwide rate of €100 within Relais & Chateaux properties.


Uniforms provided


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