Night Manager

2 days ago

Galway, Ireland The Hardiman Full time

Do you have a passion for delivering fantastic service and consistently high standards?

Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.

Consider becoming a part of our diverse and experienced team, who take pride in creating the ultimate guest experience.


Duties:

  • Your role will be to Manage the effective running of the hotel during the night. This role involves reception, bar, basic food preparation, general cleaning and security duties. Additionally, you will provide our guests with a professional and helpful service, including check in/ check out of guests. You must have a natural ability to communicate to different types of people and the passion to ensure that all of guests enjoy their stay.
  • To be fully familiar with your departmental SOPs and procedures and ensure that these are implemented consistently when on duty.
  • To greet and welcome Guests in a warm and friendly manner, establishing a good rapport, using Guest's names frequently throughout the conversation in order to ensure a truly personal guest experience is received.
  • To answer the telephone (within 3 rings) in a warm and welcoming tone of voice, responding to queries in an interested and friendly manner. When you come on duty, receive a full handover from reception/management and give a full handover to reception/management when you go off duty.
  • To be aware of the nights/week business in terms of room occupancy, meeting room set ups, special requirements, early departures/breakfasts, VIP needs and to liaise with other departments in relation to these so to ensure that needs are met.
  • To carry out the Night Audit each night ensuring all night audit tasks are completed as per SOPs
  • To ensure all bills are have the correct information relating to the guest / room.
  • To ensure there is an open line of communication with the FOH Manager to ensure all emails are responded too and all issues are reported.
  • To ensure that the Night Audit Report and Night Porters Checklist are completed in full - ensuring that all items are signed off when completed and checked.
  • To be fully familiar with and be able to carry out all Night Porter duties yourself to the correct standard.
  • To ensure that the security of the hotel is maintained overnight, carrying out regular floor walks, conducting regular fire, health, safety and security checks.
  • To be particularly aware of the dangers of fire at night and ensure that you are fully familiar with how to:
  1. Use the fire panel, silence alarms and initiate alarms
  2. The fire evacuation procedures of the hotel
  3. Where the fire assembly points are
  4. What to do in the event of an emergency evacuation
  5. How to use all the fire equipment
  6. Where the emergency gas cut off and electrical cut off points are.


  • To cover reception and concierge duties as and when required e.g. checking in/out guests, rooming guests etc.
  • To ensure that any room charges are correctly posted to guest room accounts e.g. cigarettes, late drinks, room service orders etc.
  • To be able to use all equipment in the bedrooms/conference rooms so to be in a positive to show guests how to use it and/or respond to any minor break-downs or guest questions.
  • To check function sheets in order to identify any room set ups required e.g. conference rooms to be set or reset, special requests, early breakfast, bag pulls.
  • To service and clean any conference room, public areas, buff the floor as requested and any duties as requested by manager on duty.
  • To take responsibility for the residents bar when the bar staff finish duty.
  • To correctly take messages for Guests/staff ensuring that the date, time, message to/from, message content and initials are noted.
  • To prepare, cook and serve night room service requirements as needed.
  • To deliver newspapers in the morning to each floor, in accordance with the SOP.
  • To valet park and collect guest cars as and when requested.
  • To polish any shoes left outside guest rooms for the morning.
  • To report any maintenance issues or faults to the Early Duty Manager and include in handover report.
  • To welcome new members to the team - help them settle in quickly and effectively by helping and guiding them in a positive manner.
  • To carry out training with new team members, ensuring that they too adhere to the SOPs consistently, to guide, train and coach them as required.
  • To assist management in ensuring that every member of the night team receives the required training to fulfil all legislative and company requirements and to develop the skills and capability required in their job - ensuring that training records are maintained.


For a more detailed job description, please email hr@thehardiman.ie

  • Night Porter- 2 nights a week

    1 month ago

    Galway, Ireland The House Hotel Full time

    Located just around the corner from the ever bustling Quay Street and Shop Street, The House Hotel offers the warmest of welcomes, a restful nights sleep, a hearty breakfast and great coffee, along with the best recommendations from our team on the incredible arts, culture, history, music, food and more that the 'City of The Tribes' has to offer.Are you...

  • Night Porter

    2 weeks ago

    Galway, Ireland The Hardiman Full time

    Night Porter - The HardimanDo you have a passion for delivering fantastic service and consistently high standards?Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many...

  • Production Supervisor

    1 month ago

    GALWAY, Ireland TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Manufacturing/Production Teams transform raw materials into finished goods and ensure component flow. They perform changeovers and setups according to production schedule,...

  • Customer Service Representative

    1 month ago

    County Galway, Ireland Cpl Full time

    Customer Service Representative – Night Shift Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.Driver...

  • Customer Service

    1 month ago

    County Galway, Ireland Cpl Full time

    Customer Service Representative – Night ShiftOur client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager.Working Hours: 5pm to 1am Monday to Friday, on-site (potential to be hybrid after 6 month probation)RESPONSIBILITIES:Responding to customer...

  • Customer Service Representative

    1 month ago

    County Galway, Ireland Cpl Full time

    Customer Service Representative – Night Shift Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager.Working Hours: 5pm to 1am Monday to Friday, on-site. RESPONSIBILITIES:Responding to customer and employee questions/concerns in an efficient and...

  • Locum Relief Support Workers

    5 months ago

    Galway, Ireland Brothers of Charity Full time

    BROTHERS OF CHARITY SERVICES –WEST REGION POST: LOCUM RELIEF SUPPORT WORKER GALWAY AND ROSCOMMON COUNTIES Location: Staff allocation could be either within Centre based residential/day centres, or in the Community as Service needs require. The Role: Support Workers provide a key-working caring role for a group of People Supported by the...

  • Health Care Assistant

    2 weeks ago

    Galway, Ireland Blackrock Health Full time

    Applications are invited for the position of: Healthcare Assistant (In Patient Units) Permanent, Full-Time 39 hours per week The Role: Work under the supervision of the CNM/ Nurse in Charge at all times Work on a rotational basis and perform duties under the supervision of the CNM or staff nurse Deliver practical nursing care assistance Collaborate with the...

  • Supervising Pharmacist

    2 weeks ago

    Galway, Ireland Clarity Recruitment Full time

    Clarity is recruiting a Supervising Pharmacist for an Independent pharmacy based in North GalwayWhat you need to know:This is a permanent, full-time role. No late nights past 6pm, No Sundays or Bank holidays, You will have Every second Saturday off. There is excellent support staff to help you cater to a steady flow of customers. MPS is the dispensing system...

  • Front office Manager

    1 month ago

    Galway, Ireland The Hardiman Full time

    The Hardiman Hotel - Front Office ManagerAre you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?Do you have a passion for delivering fantastic service and consistently high standards?Consider becoming a part of our diverse and experienced team!The Hardiman Hotel is searching for an experienced Front Office...

  • Health & Safety Advisor

    2 weeks ago

    Galway, Ireland Hays Specialist Recruitment Full time

    Your new company Your new company is involved in the construction and maintenance of roads across Ireland. They are now seeking to recruit a Health & Safety Advisor. Reporting to the Group Health & Safety Manager, you will be looking after the Health and Safety function, ensuring the company is compliant with all legal aspects of Health and Safety. This will...

  • Nightpack Sales Assistant

    2 weeks ago

    Galway, Ireland Dunnes Stores Full time

    Nightpack Sales Assistant Dunnes Stores is Ireland's leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food...

  • Support Pharmacist

    2 months ago

    Galway, Ireland Clarity Recruitment Full time

    Clarity is looking for a Support Pharmacist in busy store based in Galway City. What you need to know:This is a permanent position, which will commence ASAP. However, the pharmacy is willing to wait for the right candidate. Alternating Saturdays will be required. No Sundays or late nights required. You will work alongside an excellent support...

  • Support Pharmacist

    1 day ago

    Galway, Ireland Clarity Recruitment Full time

    Clarity is looking for a Support Pharmacist in busy store based in Galway City. What you need to know:This is a permanent position, which will commence ASAP. However, the pharmacy is willing to wait for the right candidate. Alternating Saturdays will be required. No Sundays or late nights required. You will work alongside an excellent support...

  • Store Supervisor- Eyre Square

    4 weeks ago

    Galway, Ireland BORN Full time

    Job Title: Store Supervisor Reporting to: Store Manager Date of Issue: October 2024  Hours of Work: 10-38 per week Pay: €13.40-€13.90 per hour The Role An exciting opportunity for a Store Supervisor has come up in Galway Eyre Sq store. We are looking for someone who loves fashion and is used to working in a fast-paced retail environment. The...

  • Nightpack Sales Assistant

    5 months ago

    Galway, Ireland Dunnes Stores Full time

    Nightpack Sales Assistant - Knocknacarra, Co. Galway Store KNOCKNACARRA Employment Type Flexible Hours Job Description Job Description Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all...

  • Kitchen Porter

    4 weeks ago

    Galway, Ireland Connemara Coast Full time

    Join our fabulous team at the Connemara Coast Hotel as a Kitchen Porter.Reporting to the Executive Head Chef, the Kitchen Porter assist in providing the highest of food hygiene in a customer focused environment.About UsPerched on the shores of Galway Bay, just outside Galway city, this multi award- winning four star resort hotel prides itself on the ambiance...

  • Health and Safety Advisor

    4 weeks ago

    Galway, Ireland Colas Full time

    The Colas Group operates internationally in all aspects of transport infrastructure. As part of the global organisation, Colas Ireland is primarily involved the distribution of bitumen products, emulsion and emulsifier manufacturing, and the provision of specialist road maintenance services on the national, regional and local road network. In Ireland Colas...

  • Care Assistant, Galway

    2 months ago

    Galway, Ireland Ability West Full time

    Ability West provides a wide range of high-quality services to children and adults with intellectual disabilities and autism across Galway City and County. Services provided are day, residential, short breaks, community supports, rehabilitative training and multi-disciplinary supports. The ethos of service provision is underpinned by our Vision, Mission,...

  • Care Assistant, Galway

    2 weeks ago

    Galway, Ireland Ability West Full time

    Ability West provides a wide range of high-quality services to children and adults with intellectual disabilities and autism across Galway City and County. Services provided are day, residential, short breaks, community supports, rehabilitative training and multi-disciplinary supports. The ethos of service provision is underpinned by our Vision, Mission,...