Front office Manager

2 months ago

Galway, Ireland The Hardiman Full time

The Hardiman Hotel - Front Office Manager


Are you looking for an amazing opportunity to join an enthusiastic, dynamic and driven Hotel Reception team?

Do you have a passion for delivering fantastic service and consistently high standards?

Consider becoming a part of our diverse and experienced team

The Hardiman Hotel is searching for an experienced Front Office Manager to join our Front of House Team. If you are driven, passionate, innovative with a flair for creating memorable guest experiences, then we would love to hear from you.


Responsibilities:

1.    The effective and efficient management of the front office team (i.e. Reception, Concierge, Night Porters) at all times ensuring that the defined 4* standards are implemented and adhered to by all service personnel.

2.    To create a welcoming and friendly environment that results in it being a pleasant atmosphere for both guests and team members alike. To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times. Demonstrates Brand Champion qualities, leading by example for your team.

3.    To ensure that all team members on duty are fully informed of the incoming events of the day / week and know:

  •  In-house numbers, arrivals, departures
  •  Group arrival times/departures, bag pulls etc.
  • VIPs - who they are, what rooms they are going to, why they are VIP'ed.Function Sheets - what meetings/events are happening, timings, room resets etc.
  • Any other relevant data that may affect your department.

4.    To ensure (outside of the reservation office) your team responses to all reservations enquires and enters them onto the system on a daily basis.

5.    To ensure that all team members have an extensive knowledge not only of the hotel facilities, services, rates, menu content etc but also of local amenities, transport, places of interest, dining options and activities/events happening in the city, ensuring up to date information and brochures are readily available for guests.

6.    To oversee the effective implementation of all SOPs and procedures within all the teams, carrying out regular checks of these SOPS with team members.

7.    To actively encourage and ensure that all the teams work closely together, providing beneficial support for each other, being able to multi-task and actively help out in each area e.g. rooming guests, check in/out, answer phones, respond to guest queries etc.

8.    To work in conjunction with the Sales Department/Hotel Management/Reservations in relation to sales action plans, promotional events, brochure production and distribution in order to generate sales/revenue growth.

9.    Financial responsibilities:

  • To apply efficient cost controls through effective management of departmental costs/ purchasing, security, staff/labour costs and efficient systems of operation.
  • To maximise all revenue/sales opportunities in order to achieve budgets.
  • To achieve budgeted targets as defined.
  • To ensure that all charges are correctly posted/charged and all monies are accounted for.
  • To reduce wastage through effective training and monitoring of staff.

10. Administration responsibilities:

  • To ensure that staff rosters are written to meet the business demands of the hotel (responding to the hotel being either busy or quiet) - actively monitoring rosters for all the teams to ensure efficiencies are upheld.
  • To accurately complete reports, wage forecasts, timesheets, action plans etc in a timely manner as required.
  • To conduct and attend job chats and one to one discussions with your team and with management.

11. Cash / Credit Card Control - to ensure that the hotel's cash / credit card handling procedures are fully implemented and adhered to by all team members. To ensure that all discrepancies are fully investigated and rectified, taking corrective action as required.

12. Health & Safety - To comply with Fire, Health, Safety, HACCP and Environmental procedures - monitoring staff systems of work and taking corrective action where necessary. To ensure that all team members are aware of the location of fire equipment, exit routes in their areas as well as inform them of any specific hazards related to their areas. 

13. Management of staff/teams - to ensure that all team members comply with the hotel's conditions of employment, procedures and policies. To ensure that fair practices and procedures are implemented and ensure that any issues are addressed without delay, taking corrective action as necessary - liaising with HR/Senior Management.

14. Staff Development & Training - to ensure that staff development takes place through:

  • Effective and structured training of SOPs and other needs.
  • Implementation of the mentoring system,
  • Regular appraisals/job chats - acknowledging successes and implementing corrective coaching/action as necessary and in a constructive manner.
  • Ongoing coaching and guidance of team members.

15. To demonstrate a high level of integrity and confidentiality at work and in matters relating to the operations of your department, the hotel and the company.

16. Grooming / Presentation - to ensure that all personnel are dressed to the correct uniform standard, maintain good personal hygiene and present the appropriate image consistently throughout their shift.

17. Attendance/Punctuality/Flexibility - to lead by example and ensure all personnel arrive for work in good time, ready to commence work at the appointed time. To ensure flexibility within the department e.g. absence is covered, over time is worked as necessary etc. and monitor absences in the workplace.

18. Continuous Improvements - to be flexible and innovative in your approach to leading your department recognising that we can never 'stand still' and must always adapt what we do in order to meet the changing needs of the marketplace, our guests and the economy. To proactively:

  • Introduce new ideas, suggestions and systems that continuously improve our  standards of service and product experience. 
  • Actively, supporting change positively in order to improve.
  • Encourage and support ideas from your team, getting them involved.


Benefits of working at The Hardiman

Development and progression opportunities across Choice Hotel Group

Meals on Duty

Reward schemes

Discounts in Choice Hotel Group

Bike to Work Scheme

TaxSaver Travel



For further information on the position please email hr@thehardiman.ie


  • Front Office Manager

    2 months ago

    Galway, Ireland Victoria Hotel Full time

    The Byrne Hotel Group is looking for a Front Office Manager to join the newly renovated and popular 75 room Victoria Hotel in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.This is...

  • Front Office Manager

    4 weeks ago

    Galway, Ireland Victoria Hotel Full time

    The Byrne Hotel Group is looking for a Front Office Manager to join the newly renovated and popular 75 room Victoria Hotel in Galway. The Front Office team are the first point of contact for guests and the Front Office Manager will work with the team to provide an exceptional welcome for all our guests and reinforce a strong customer focused approach.This is...

  • Front Office Associate

    2 months ago

    Galway, Ireland Byrne Hotel Group Full time

    Duties & ResponsibilitiesHandles all guests reservations via phone & email in an efficient manner in accordance with company standardsExperience of dealing with group / tour bookings from enquiry to arrivalProactive upselling of all outlets within the hotelBe initiative-taking with an ability to take ownership and see tasks through to completion and possess...

  • Front Office Associate

    4 weeks ago

    Galway, Ireland Byrne Hotel Group Full time

    Duties & ResponsibilitiesHandles all guests reservations via phone & email in an efficient manner in accordance with company standardsExperience of dealing with group / tour bookings from enquiry to arrivalProactive upselling of all outlets within the hotelBe initiative-taking with an ability to take ownership and see tasks through to completion and possess...

  • Front Office Receptionist

    3 months ago

    Galway, Ireland The Ardilaun Hotel Full time

    We are seeking a skilled and friendly full-time hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and hospitable environment. Responsibilities: Display, at all times, a friendly, courteous and professional manner in all interactions with guests, patrons and other...

  • Reperio Human Capital

    1 week ago

    Galway, Ireland Reperio Human Capital (Ireland) Ltd Full time

    I'm working alongside a fast-growing, Irish-owned startup based in Galway, passionate about innovation and driving change through technology. We are looking for a junior-mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a onsite based opportunity, you will be required to go the office...

  • Front-end Developer, Collaboration

    7 months ago

    Galway, Ireland Cisco Full time

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. What We Do We are looking for software engineers to join our team developing Cisco's leading collaboration and...

  • Guest Relations Manager

    2 months ago

    Galway, Ireland The Hardiman Full time

    Standing proudly on the famous Eyre Square since 1852, The Hardiman Hotel offers generous hospitality with a familiar, easy charm that makes guests feel right at home. For over a century and a half, this Grand Old Lady has played host to many notable guests and countless special occasions. Now it's your chance to be part of this long tradition.We have an...

  • Reservations Coordinator

    6 months ago

    Galway, Ireland The Ardilaun Hotel Full time

    The Ardilaun Hotel is seeking a full time Reservations Coordinator to join our team. As the first point of contact for our guests, you will play a crucial role in delivering a great customer experience. The candidate must have a pleasant personality, is guest focused and strive to deliver exceptional customer service.Responsibilities & Tasks:To operate the...

  • Office Administrator

    7 months ago

    Galway, Ireland Exalt Recruitment Full time

     Office Administrator  -  Galway CityIDEAL CANDIDATE. Excellent customer service skills with an outgoing and friendly personality.Have a minimum of 1-2 years' experience in General Administration / Customer Service / Logistics function.Proficiency in Microsoft Word / Excel / Outlook.Have excellent communication skills both written and oral.The Ability...

  • Mowlam Healthcare Group | Administrator

    2 weeks ago

    Galway, Ireland Mowlam Healthcare Group Full time

    We are now looking for an Administrator to join the team in Moycullen Nurisng Home, this is a full time contract role (1 year fixed term) Purpose of the Role The Administrator will consult with the Director of Nursing on a day to day basis and serve as a crucial point of contact for any administrative area concerning the Nursing Home. What does this role...

  • React Developer

    2 months ago

    Galway, Ireland Reperio Human Capital Full time

    m working alongside a fast-growing, Irish-owned startup based in Galway, passionate about innovation and driving change through technology. We are looking for a junior-mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a hybrid based opportunity, you will be required to go the office...

  • Senior React Developer

    3 weeks ago

    Galway, Ireland Reperio Human Capital Full time

    I'm working alongside a fast-growing, Irish-owned startup based in Galway, passionate about innovation and driving change through technology. We are looking for a junior-mid level front end developer - you will play a crucial role in building and enhancing our user-facing applications. This is a onsite based opportunity, you will be required to go the...

  • Operational Support Officer

    1 month ago

    Galway, Ireland Ability West Full time

    Ability West provides a wide range of high-quality services to children and adults with intellectual disabilities and autism across Galway City and County. Services provided are day, residential, short breaks, community supports, rehabilitative training and multi-disciplinary supports. The ethos of service provision is underpinned by our Vision, Mission,...

  • CVS Health Ireland | Senior Software Engineer, Insights

    1 week ago

    Galway, Ireland CVS Health Ireland Full time

    CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved! We are hiring for a dynamic new initiative for CVS Health that will run out of our state-of-the-art offices at Bonham Quay. This is your opportunity to be involved with a pioneering business that...

  • CVS Health Ireland | Associate Software Engineer

    1 week ago

    Galway, Ireland CVS Health Ireland Full time

    CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved! We are hiring for a dynamic new initiative for CVS Health that will run out of our state-of-the-art offices at Bonham Quay. This is your opportunity to be involved with a pioneering business that...

  • CVS Health Ireland | Staff Software Engineer

    2 days ago

    Galway, Ireland CVS Health Ireland Full time

    CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved! We are hiring for a dynamic new initiative for CVS Health that will run out of our state-of-the-art offices at Bonham Quay. This is your opportunity to be involved with a pioneering business that...

  • Office Administrator

    4 months ago

    Galway, Ireland Sisk Group Full time

    Job Details #IJ Office Administrator - Galway or Limerick John Sisk & Son are delighted to be growing their Division Administrative Support Team with the addition of a Divisional Administrator to provide a broad range of administrative support and coordination services to the respective Divisional Team. This position can be based in with Galway or...

  • Bar Manager

    1 month ago

    Galway, Ireland Salthill Hotel Full time

    Bar ManagerThe Salthill Hotel is looking for an experienced Bar Manager for the Blackrock Bar. You will work closely with the Hotel Manager and Directors to improve the offering across the bar as well as developing a new F&B concept. You will have overall responsibility for directing the daily operations of the bar, ensuring compliance with Company standards...

  • CVS Health Ireland | Senior Data Scientist/Economist

    1 week ago

    Galway, Ireland CVS Health Ireland Full time

    CVS Health, the parent company of Signify Health, is increasing investments in digital, data, analytics and technology and Signify Health is excited to be involved! We are hiring for a dynamic new initiative for CVS Health that will run out of our state-of-the-art offices at Bonham Quay. This is your opportunity to be involved with a pioneering business that...