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Care Manager

2 months ago

Sligo, Ireland GSW Solutions Full time

GSW Solutions are recruiting on behalf of our client, for a full-time experienced Care Manager to play a key role in their day-to-day operations in the North West area. The candidate must be highly organised and have excellent people management experience in a home care setting. A minimum of 3 years previous experience in a similar role is essential for the position.

Candidate Responsibilities

       Managing a team of homecare staff responsible for caring for individuals living at home

       Manage Relationships with HSE/PHN's/OT's and Home Support Office

       Monitoring of Quality Assurance

       Attend Multi-Disciplinary Meetings

       Drawing up care plans and setting up care for new clients

       Liaising with clients on an on-going basis

       To assist in the development and implementation of assessment for business development

       Mentor all new staff in their role

       Implement staff quality management, appraisals and support.

       Arrange regular team meetings with care assistants, senior carers and supervisors in conjunction with registered manager.

       Attend any discipline or investigatory meetings.

       Update all staff files and correspondence onto the CRM system

       Deal with any care assistant issues in relation to their work schedule and/or clients

       Assess and implement new cases

       Report and record any complaints or incidents

       To undertake consistent and effective communication with key workers and budget holders

       Provide verbal and written reports to clients

       Liaise with clients on queries promptly recording any actions taken.

       Assist in the provision and monitoring of risk assessments

       Delivery of Induction training and development programmes

       Work with HR to finalise recruitment strategy on a monthly basis

       Adhere to all company policies, procedures and business ethics codes and communicate and implement across all teams

       Ensuring all relevant H&S documentation are complete including Home Safety Risk Assessments and Manual Handling Assessments. Recording outcomes on systems and/or identifying potential risks with all stakeholders

       Monitoring of all on-call reports and follow up on outstanding queries/issues

       Covering all unassigned shifts with suitably qualified carers

       Managing holiday and sick leave applications to ensure that there is adequate cover available

       Conducting Spot Checks and Assessments

       Be that friendly voice on the other end of the phone for carers, clients and their families

       Focusing on continuous improvement in scheduling

 

 

Candidate Requirements

       Must have full QQI level 5 in Healthcare or at least two modules - Care of the Older Person and Care Skills

       At least 3 years' experience in a similar role

       Have strong communication and relationship skills

       Highly motivated and flexible individual

       Minimum of three years previous experience leading a care team

       Full clean driving licence

       Proactive and problem solving with excellent communication skills

       Commitment to continuous improvement and quality management

       Proficient in MS Office Suite

       Previous People Management experience is essential for this role