After Sales Manager

Found in: Talent IE C2 - 2 weeks ago


Kerry, Ireland ENERCON Ireland Full time

Main Roles, Responsibilities and Expectations:

Operate as a competent first point of contact for ENERCON’s customers inall queries both technical and commercial.

End-to-end responsibility for After Sales accounts as holistic clientrelationship manager.

Responsible for all customer concerns and to coordinate solution findingswith the service department in the region.

Responsible for O&M contract

Key contact to customer for (coordinating) the execution of all post-salesactivities.

Coordinate the deployment and support of the regional After Salesexpertise on the provision of the best possible and timely responses on all applicable customer issues regarding the main processes.

Development of new contract concepts and products.

Takes care of all contractual obligations and warranties out of the servicecontracts, together with specialists within the After Sales team one each item.

Cross Sells additional service products or service offers.

Responsible for customer relationships, maintain periodic contacts andmeeting with customers.

Selling/ explanation/ negotiation/ quotation for main componentexchanges.

Preparation of documentation, reports, technical data and officialdocumentation following customer and company requirements.

Represent the customer perspective within Service and provide aprofessional point of contact between the customer and ENERCON.




Qualifications and Profile:

•2 years Customer Service experience is essential.

•University Degree/Masters in Business Economics and/or Electrical orMechanical Engineering or similar field.

•Excellent organisational skills is essential

•Assertive, adaptable and friendly personality with excellent people skills.

•Can-do attitude with excellent time management skills and a positiveapproach to multitasking.

•Demonstrate complete discretion due to confidential contractual andfinancial information awareness.

•Knowledge of and experience with contractual, commercial and technicalaspects of the energy industry.

•MS Office proficiency is essential and SAP experience is an advantage

•Strong communication, negotiation and motivational skills.

•Well-developed social skills, strong ability in building and maintaininginterpersonal contacts.

•Full Clean Drivers Licence.

•Experience within the Wind Industry is an advantage


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