Retail Team Leader

3 weeks ago

Dublin, Ireland Choice Stores Full time

Retail Team Leader

Choice is an Irish owned and operated family business that has been trading successfully in Ireland for over 40 years. Thanks to our loyal customers we have expanded and developed over that time, and now employ over 300 people in our stores, head office and 2 distribution centres. Our ethos is to offer a large variety of quality products at the lowest prices possible, we always give our customers more choice and more value.


As one of our Team Leaders everyday will be different, you will lead by example, manage your team, you'll focus on making sure the store runs smoothly and that everyone understands the part they have to play in making the store amazing. You will delegate tasks appropriately by recognising the strengths of our team members, making sure the right person is in the right place at the right time, which will help drive-up sales and customer service standards.

 

You will have the ability to get the best out of people, you'll oversee stock replenishment and all shop floor activity and have a real passion for retail. Keenly focused on health & safety and compliance, what will set you apart is your attitude and mindset. We expect you to take huge pride in what you do, and you'll make sure that the shop floor looks amazing, and all of the stock is merchandised in the correct place looking its best. With your excellent leadership qualities you'll engage your team to be better every day ensuring their development is nurtured as they are our next leaders. Your desire to coach your team and engage with your customers, will shape a meaningful career for yourself.


We don't expect you to know everything about Choice. This is why we train you at our training academy and develop our Team Leaders to build the knowledge, confidence and skills they need to be the best and give our customers exceptional service every time they visit our Stores. However, you will need enthusiasm for customer service, good leadership skills, the motivation to learn and a real passion for helping people and going that extra mile.


Responsibilities:

        Delivering a fantastic customer service experience to every customer

        Maximising sales in your store

        Motivate and support the team to ensure consistently high standards are maintained

        Deputising for the store manager in their absence

        Supporting & Assisting the Management team in the day to day running of Store

        Taking pride in making sure the store is always looking amazing and well merchandised

        Processing deliveries, replenishing stock quickly and keeping the store immaculately clean

        Ensuring compliance with all legislation applicable to our industry

        Maintain accurate store stock levels and stock holding through Stock Management systems

        Drive sales opportunities within each department as required

        Ability to carry out seasonal and promotional changes as directed

        Demonstrating excellent product knowledge in line with training and self-learning

        Willing to flexible and take on additional tasks and assist in the execution of new projects

        Maintain a professional positive 'can do' attitude at all times

        Follow and implement all Company Policies and Procedures to help drive the business

        Follow and carryout Store Cash Management and back office processes

        Ensure store Security and Health & Safety procedures are followed and implemented at all times

        Any other duties that may be assigned to you by the manager.

 

Key Skills/Experience required

        Good organisational and planning skills

        The ability to communicate clearly and effectively - both verbally and written

        A good level of computer literacy

        Positive, Professional and Friendly demeanour

        Ability to prioritise and put in practice the use of effective time managements skills

        Lead a team and ensure all tasks are completed to a high standard

        Good interpersonal, motivational and communication skills to effectively work with the team

        Minimum 1-years experience in a similar role

        Flexible to support our busiest times which can include weekdays, evenings, weekend work & Public holidays

        Ideal candidate will be Hard Working, Enthusiastic and Ambitious


Perks & Benefits

        Staff discount

        Flexible and varied working hours

        Cycle to work scheme

        Career Progression opportunities

        Education opportunities

        Employee Assistance Programme

        20 days holiday (pro rata for Part Time Staff)

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