TransitNet Client Support Officer
2 months ago
- Complete daily tasks efficiently as assigned by Supervisor/ Manager
- Respond promptly to requests for information from the SGS TransitNet support office, Clients and Internal SGS Departments being proactive in problem solving and finding solutions.
- Communicate promptly as required with customs, clients and SGS Departments.
- Update user systems and run reports as required.
- Accurately input client customs declarations and client profile data on the SGS TransitNet system
- Monitor Data registration and processing taking accountability for accuracy and adhering strictly to Data Protection regulations and procedures/policies.
- Monitoring e-client data inputs and rectifying errors where required.
- Sending on required documents to clients/ support office departments as and when needed
- Reporting KPIs as required.
- Assist the sales team in business development activities to build the client base and contribute to the achievement of sales targets.
- Attend meetings as requested in Client Offices, Ports or Customs locations
- Build and maintain strong relationships with new and existing clients
- Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS’s Equality & Diversity policy
- At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures
Qualifications
- Third level qualification preferred but not essential
- Minimum of 1 years’ experience working in the customs environment with excellent knowledge of various customs declarations including Imports/ Exports.
- Proficient excel user is essential
- Excellent communication skills both verbal and written.
- Resilience and ability to work under pressure and achieve the targets/ goals
Additional Information
- Training via SGS Campus
- SGS Employee Referral Incentive Scheme across all SGS Business Lines
- Career Progression Opportunities
- Annual Tax Saver Tickets for Rail, Bus and Luas
- Bike to Work Scheme
- Employee Assistance Program
- Pension once probation passed
- 22 Days Annual Leave
- Laptop & Work phone
Full Training provided to successful candidates
SGS is an equal opportunities employer
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