TransitNet Client Support Officer

2 months ago


Kildare, Ireland SGS Full time
Job Description

  • Complete daily tasks efficiently as assigned by Supervisor/ Manager
  • Respond promptly to requests for information from the SGS TransitNet support office, Clients and Internal SGS Departments being proactive in problem solving and finding solutions.
  • Communicate promptly as required with customs, clients and SGS Departments.
  • Update user systems and run reports as required.
  • Accurately input client customs declarations and client profile data on the SGS TransitNet system
  • Monitor Data registration and processing taking accountability for accuracy and adhering strictly to Data Protection regulations and procedures/policies. 
  • Monitoring e-client data inputs and rectifying errors where required.
  • Sending on required documents to clients/ support office departments as and when needed
  • Reporting KPIs as required.
  • Assist the sales team in business development activities to build the client base and contribute to the achievement of sales targets.
  • Attend meetings as requested in Client Offices, Ports or Customs locations
  • Build and maintain strong relationships with new and existing clients
  • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS’s Equality & Diversity policy
  • At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures

Qualifications

  • Third level qualification preferred but not essential
  • Minimum of 1 years’ experience working in the customs environment with excellent knowledge of various customs declarations including Imports/ Exports.
  • Proficient excel user is essential
  • Excellent communication skills both verbal and written.
  • Resilience and ability to work under pressure and achieve the targets/ goals


Additional Information

  • Training via SGS Campus
  • SGS Employee Referral Incentive Scheme  across all SGS Business Lines
  • Career Progression Opportunities
  • Annual Tax Saver Tickets for Rail, Bus and Luas
  • Bike to Work Scheme
  • Employee Assistance Program
  • Pension once probation passed
  • 22 Days Annual Leave 
  • Laptop & Work phone

                   Full Training provided to successful candidates

                          SGS is an equal opportunities employer



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