Senior Consultant, Client Success

2 months ago

Dublin, Ireland Visa Full time
Job Description

The Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Given the importance of this position, it requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa. It is a client-facing and strategic role, working in conjunction with global account, sales and product teams to proactively drive Client Success outcomes.

Key responsibilities: 

  • Be the global and central point of contact from Client Services and will be accountable for managing the client services' relationship with the customers
  • be the Client Services lead for a number of key UKI client accounts
  • Work with Client Services and business counterparts in other regions and across functions to ensure a seamless and consistent global service experience. Client assignments may change over time
  • Manage complex topics with limited supervision, as part of the team supporting operational mandates, project implementations and consulting initiatives that help customers grow their Visa portfolios.
  • Be at the forefront of Visa’s Client Success transformation, by partnering closely with significant payment ecosystem participants to maximize realisation of the benefits and value from Visa products and optimize their performance

This position will be located in Dublin to be in close proximity to the clients’ global headquarters where key client executives are based.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.


Qualifications

•  Progressively responsible experience in a customer support role in financial services, payments, software or information services
• Outstanding interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels
• Strong success in customer relationship management, and ability to set priorities, influence others, and manage customer expectations
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions and provide sound business analysis
• Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
• Strong ability to articulate complex technical terms or processes into business language
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
• Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, etc.)



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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